Blank Page after Currency Selection

-- HikaShop version -- : 2.3.2
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.3
-- Browser(s) name and version -- : Firefox 32
-- Error-message(debug-mod must be tuned on) -- : blank page

Hi,

when selecting a different currency I get a blank page?

Hi,

You seems to be having a PHP error, thanks to set the error reporting level to "maximum" in the Joomla settings.
This way the error will be displayed and we will be able to help you.

Thanks for getting back to me.

i have put the error reporting to maximum but the page is still blank?

many thanks.

Hello,
If you are having a white screen, can you :
- Active the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum" as Xavier said
- Test it again so that we can see if it display an error message.

Also, if you are using a SEF module / SEF options, can you disable it and try it again so that we can know if it's coming from it ?

Hi,

I've done exactly all of that and I'm still getting a blank page?

Many thanks

Hi,

Just to add - SEF is off.

When changing the currency is ther URL malformed?

index.php?option=com_hikashop&ctrl=currency&task=update&hikashopcurrency=4&Itemid=243?return_url=http%3A%2F%2Fwww.identitywebdesign.com%2Fhikashop%2Findex.php%3Foption%3Dcom_hikashop%26ctrl%3Dproduct%26task%3Dshow%26product_id%3D506%26name%3Dcandidato-tempranillo%26Itemid%3D243

There are no PHP errors shown and the error reporting is maximum.

I've also tried to use the Atomic and Beez templates but the issue is the same. Thanks.

Hi,

If you don't get the error on the page even though you activated the error reporting, then it's probably that the error reporting modification is locked by the hosting company.
You'll have to look directly at the PHP error log of your server for the fatal error message. If you don't know where that is located, you can ask your hosting company.

Hi,

I can confirm that error reporting is definitely on.

mvs104-010.directrouter.co.uk/php/

The global value for error_reporting is 22519 (which is the integer value of E_ALL & ~E_NOTICE & ~E_DEPRECATED)

I have also moved the site to a different server and still the same issue please test for yourself

id-web.co.uk/hikashop/index.php?option=c...t=listing&Itemid=242

If you would like screen shots to prove the setting please let me know.

Please also be aware that this happens on the standard joomla templates so its not template specific.

Many thanks.

Hi,

Change the option "Do not use a form" of the HikaShop currency switcher module and that should avoid the problem.

Excellent that did the trick! Thanks Nicolas!