Wrong amount submitted to payment gateways

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3
-- Error-message(debug-mod must be tuned on) -- : No message

Hi, I have noticed discrepancies when doing my accounts. I use 2 methods, PayPal and a card payment plugin.
There are quite a few discrepancies from the amount on the orders and the amount in PayPal and card payment provider, the amount I am talking about is the full amount before any expected deductions, the amounts vary and can be + or -.
E.g. 5 card payments taken on 2/1/15, out of the 5 orders 2 show a difference of +0.5p & -0.4p.

Can you assist with advising where these errors are coming from and a potential cure please.

rgds

Hi,

It potentially come from the roundings. In HikaShop we round only the final price, but the calculations are made without rounds.
PayPal don't have the same way of calcultation, so please disable the option "Send details of the order" in the PayPal payment method settings.

Hiya, That function is disabled in PayPal. There seems to be a lot more errors in the 'credit/debit card' payment method and that option is not in there? Thinking about it it could just be the credit card payments that are wrong,

thanks

Hi,

How about changing the "round prices during calculations" option of the HikaShop configuration ?

Hi, That is currently set to 'Yes' I assume this is the correct setting?

rgds

Hi,

If you round the prices during the calculation you could have different prices between what HikaShop will process in general and what the payment plugin will process in his own.
You should try without that setting.

Regards,