order only created even its already paid

-- HikaShop version -- : 2.63
-- Joomla version -- : 3.6.0
-- PHP version -- : 5.6.0

Hello Everyone,
after customer putting his order then pay for it, the owner of the website only receive that the email created and he receive another email it says paid but never confirmed the order, just as a hint , the email used in hikashop is different than Paypal email, please help and see attachment

Hi,

It can come from many things.
You need to follow this documentation in order to find what is the source of the problem:
www.hikashop.com/support/documentation/i...or.html#notification