Hikashop 3 shipping/payment restriction issue
9 years 6 months ago #264783
by kyratn
Hikashop 3 shipping/payment restriction issue was created by kyratn
-- HikaShop version -- : 1703111632
Hi,
Thanks to the one of our customers call We just found issue with payment restriction.
To reproduce the issue please:
1. Create shipping method and set Maximum price "39.99" - shipping cost 1.99.
2. Create second shipping method and set Minimum price "40.00" - free shipping.
3. Create payment method and restrict it to these above shipping methods.
4. In checkout workflow make sure you have 2 or more shipping methods.
5. Make sure shipping and payment views are on same step so you could see the issue.
6. Now add some products to cart so total amount is more then 40.00 ( so you get free shipping method ).
7. Try to switch between shipping methods during checkout and you will see that on selecting that shipping method with minimum price 40.00 payment block wont refresh via ajax. (Works fine if you refresh page). If you have in cart total amount lower then 39.99 and use shipping method with maximum restriction of 39.99 it will work fine.
Same issue with protostar template.
Added some screenshots.
I hope you understand the issue and can fix it asap.
You are welcome to go here and try it your self: goo.gl/DyvmJB
Just add something above 40 euro and go to checkout.... Site mostly in english.
Kind Regards
Hi,
Thanks to the one of our customers call We just found issue with payment restriction.
To reproduce the issue please:
1. Create shipping method and set Maximum price "39.99" - shipping cost 1.99.
2. Create second shipping method and set Minimum price "40.00" - free shipping.
3. Create payment method and restrict it to these above shipping methods.
4. In checkout workflow make sure you have 2 or more shipping methods.
5. Make sure shipping and payment views are on same step so you could see the issue.
6. Now add some products to cart so total amount is more then 40.00 ( so you get free shipping method ).
7. Try to switch between shipping methods during checkout and you will see that on selecting that shipping method with minimum price 40.00 payment block wont refresh via ajax. (Works fine if you refresh page). If you have in cart total amount lower then 39.99 and use shipping method with maximum restriction of 39.99 it will work fine.
Same issue with protostar template.
Added some screenshots.
I hope you understand the issue and can fix it asap.
You are welcome to go here and try it your self: goo.gl/DyvmJB
Just add something above 40 euro and go to checkout.... Site mostly in english.
Kind Regards
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9 years 6 months ago #264791
by nicolas
Replied by nicolas on topic Hikashop 3 shipping/payment restriction issue
Hi,
Unfortunately, I'm not able to reproduce the problem on my end.
I also tried on your website but I never see two shipping methods:
monosnap.com/file/aclJJoM8ajJ3VjqLy4l3TM15TrFMsT
And that's regardless of the total amount in the cart.
It seems that the issue has more to it than what you described.
If you could provide more precise instructions to reproduce on your website and a FTP and backend access so that we could check your settings and debug if necessary, that would help.
Unfortunately, I'm not able to reproduce the problem on my end.
I also tried on your website but I never see two shipping methods:
monosnap.com/file/aclJJoM8ajJ3VjqLy4l3TM15TrFMsT
And that's regardless of the total amount in the cart.
It seems that the issue has more to it than what you described.
If you could provide more precise instructions to reproduce on your website and a FTP and backend access so that we could check your settings and debug if necessary, that would help.
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9 years 6 months ago #264808
by kyratn
Replied by kyratn on topic Hikashop 3 shipping/payment restriction issue
Hi,
Sorry Nicolas. I forgot that shipping and payment methods are restricted to "Zone" so thats why you only saw shiping method which is for Europe country's. However i found what is cousing the issue. I have removed Zone restriction and everything started to work as it should.
So to reproduce the issue on my site please choose country "Lithuania" and then you will see shipping methods.... Dont forget to have total amount in cart for more then 40.00 euros. On selecting shipping methods you will see that payment methods are not refreshed via ajax.
If you would still need ftp and back-end access please let me know.
Thank you
Sorry Nicolas. I forgot that shipping and payment methods are restricted to "Zone" so thats why you only saw shiping method which is for Europe country's. However i found what is cousing the issue. I have removed Zone restriction and everything started to work as it should.
So to reproduce the issue on my site please choose country "Lithuania" and then you will see shipping methods.... Dont forget to have total amount in cart for more then 40.00 euros. On selecting shipping methods you will see that payment methods are not refreshed via ajax.
If you would still need ftp and back-end access please let me know.
Thank you
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9 years 6 months ago #264868
by kyratn
Replied by kyratn on topic Hikashop 3 shipping/payment restriction issue
Hi,
I would like to update it: To have issue you also must have more shipping methods with restriction. I have added screenshot of all shipping methods and how they are configured. It looks like payment methods wont refresh if you have few shipping methods with price restrictions.
Thanks
I would like to update it: To have issue you also must have more shipping methods with restriction. I have added screenshot of all shipping methods and how they are configured. It looks like payment methods wont refresh if you have few shipping methods with price restrictions.
Thanks
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9 years 6 months ago #264870
by nicolas
Replied by nicolas on topic Hikashop 3 shipping/payment restriction issue
Hi,
Thank you for the additional information. We were finally able to reproduce the problem and added a patch in order to fix it.
Thank you for the additional information. We were finally able to reproduce the problem and added a patch in order to fix it.
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9 years 6 months ago #264898
by kyratn
Replied by kyratn on topic Hikashop 3 shipping/payment restriction issue
Hi,
Great! Thank you
It looks like i am the only one mostly report bugs. Withing last week you have fixed about 4-5 issues. Strange that other people dont report it. Probably everything is working fine on they end or they are not looking how they site is working after each update
Have agreat day and once again thanks for brilliant support.
Great! Thank you
It looks like i am the only one mostly report bugs. Withing last week you have fixed about 4-5 issues. Strange that other people dont report it. Probably everything is working fine on they end or they are not looking how they site is working after each update
Have agreat day and once again thanks for brilliant support.
The following user(s) said Thank You: Jerome
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