Order cancel mail disabled, still receives mail

-- HikaShop version -- : 3.0.1

Hi

If a payment fails, e.g. due to wrong payment details (payment rejected), then hikashop sends out a notification mail, that the order is cancelled.
This can be pretty confusing for the customer.

Consider this:

User creates a new order
checks out and is directed to payment gateway - mail is sent, order created
user fills out wrong card details - mail is sent, order is cancelled
user corrects the error - mail is sent, order is paid

The problem is, user is confused by the mail about order being cancelled, so they call and we have to check and tell them all is ok.
This happens even though I've disabled Order cancel mail (Order status notification is enabled).

So to prevent order cancel mail, I also have to disable all other Order status notification mails.
Can this be fixed?

Thanks

Hi,

The "order cancel" email is sent to the administrator when the customer clicks on the "cancel" button of an order on his orders listing if you activated that button.

HikaShop does not send an email to the customer when the order is cancelled. Which means that it must come from the payment plugin you're using. Since you didn't say which one you're using or how you configured it, I can't say much more.