Hikashop blocks Letsencrypt

-- HikaShop version -- : 6.1
-- Joomla version -- : 5.4
-- PHP version -- : 8.4

HELLO
I've another major bug on a different site.
When I activate HIKASHOP the LETSENCRYPT SSL CERTIFICATE does not work and block the site.
In fact disabling HikaShop everything works perfectly.
Any idea why ?
Thanks in advance

Hi,

I've never heard of such an issue. In fact, we've been using Let's encrypt SSL certificate on our own website, which obviously also uses HikaShop for 15 years without problems:
i.imgur.com/0VeqT5O.png
And I'm sure many others do too as Let's encrypt is widely used.
So the problem is probably a server / certificate setup issue and I don't see why HikaShop would be involved.
If you could provide the URL of the website so that we could have a look at the issue (maybe we would need a backend access to temporarily activate HikaShop, while looking at the issue), that would be great. You can do so via our contact form:
www.hikashop.com/support/contact-us.html
Also, please describe in more details how it "does not work".

Message sent with all info in it.
Looking for your kind repley. Thanks !