HTML Code shows up on checkout

Hello There. I have purchased Hikashop Essential, and I have my site at thepursepaparazzi.com/new and when I add items to the cart and click checkout, the page that loads is a page showing the bare HTML code. Can anyone help me to resolve this issue? I do not know why this is happening.

Hi,

Please check that the file "components/com_hikashop/views/user/tmpl/registration.php" exists.
It seams that the file is missing in your website.
( thepursepaparazzi.com/new/index.php?opti...l=user&task=register )

You can check that you have the right write access for the folder and re-install HikaShop.

Regards,

If I uninstall and reinstall would i lose all of the products, and product images, etc that I had put in?

no.

Well I lost all of the images and i have to reconfigure some stuff and the problem is still the same.

Yes, the file was missing and it is there now but apparently, this was not the problem.

I think this behavior is normal according to your Hikashop configuration.
There should just be an error message showing there to tell the customers they have to validate their account by clicking the link the email sent.
Could you give us a screenshot of you register configuration (System>Configuration>checkout>login & registration) and tell us if you did something to hide joomla's messages?

I also want to ask about how hikashop registers users. I am using the super admin account and I see it listed under customers in hikashop. If I have to register a customer, do I have to use Hikashop's registration form. If a user registers on the site through the normal Joomla registration process, are they automatically registered as a hikashop customer?

If not, can they be an integration to do this like with community builder?

Hi,

HikaShop is integrated with Joomla users. The registration form call Joomla for the user creation.
Our form contains more information like the address information, so after the user is created, we can create the HikaShop address for the user.
If you use another registration system (which create a Joomla user too), it will work with HikaShop but the HikaShop could be missing. We have some integration and I know there is a plugin which create the link between CB and HikaShop but I don't think that it supports the addresses (but I'm not sure).

Regards,

SO can somebody please help me fix the problem. I have posted a screenshot of my configuration as requested and no one has responded since.

I am also getting this problem when I try to go to checkout or if I try to remove an item from my cart module.

thepursepaparazzi.com/new/component/hikashop/checkout

I've used the free version of Hikashop on 3 previous sites and I do not remember every having this problem.

Hi,

Your first problem mentioned here concerned the display of HTML code instead of the checkout page after adding a product to the cart and going to the checkout.

I just tried and I got the correct page displayed:



You now say that you have the same problem when you remove an item from the cart module.

I just tried and I got the correct page displayed too:



So I'm sorry but I don't see any problem on your website.

Thank you for checking it out.

So based on your feedback I got 5 people to check it out. 2 of them got the same problem I did and 3 didn't. These 5 people come from Canada, New York and Grenada where I am from and I was not able to find any reason why it worked for some and not for others.

Furthermore, about 2 hours ago I did a backup of the site and restored it on my localhost. The site works perfectly fine on my local computer.

Do you think the problem is with the hosting server?

Maybe but it's hard to say as we still don't know what problem you have precisely.
Could you do a screenshot ? I'm not sure that it will help, but at least we'll know what you see.

Maybe it could be related to the browser ? If you try with another browser, do you have the problem ?

I know it is difficult if you cannot see the problem. The page I am getting is the same page you would see if you view the source of a webpage. The only difference is that before the source code of the page i am seeing the following code above it.

0<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>303 See Other</title>
</head><body>
<h1>See Other</h1>
<p>The answer to your request is located <a href=" thepursepaparazzi.com/new/ ">here.

<p>Additionally, a 303 See Other
error was encountered while trying to use an ErrorDocument to handle the request.</p>
</body></html>
HTTP/1.1 200 OK
Date: Fri, 26 Jul 2013 13:56:27 GMT
Content-Type: text/html; charset=utf-8
Content-Length: 78989
Connection: keep-alive
Server: Apache/2
X-Powered-By: PHP/5.2.17
Cache-Control: post-check=0, pre-check=0
Cache-Control: no-store, no-cache, must-revalidate
Cache-Control: post-check=0, pre-check=0
Pragma: no-cache
P3P: CP="NOI ADM DEV PSAi COM NAV OUR OTRo STP IND DEM"
Cache-Control: no-cache
Pragma: no-cache

I right clicked on this page and realized that I could only save as a text document. It was not even recognized as an HTML page. I renamed the page with a .html extension as well and they are both attached just in case you want to take a look.

However, I do believe somehow the host is the problem. I went on further to restore the backup of this site on my own domain and it works fine as well. So I think it has something to do with the Host.

Mmm. That code is indeed not valid.

You shouldn't have that code before the normal HTML of the page.

Did you try with different browsers ?

Yes I did. I tested on Firefox, Chrome and even Tor browser which gives you a different IP and puts you on a different network. My friend who also used Google Chrome also tested it and it worked fine for him. So I've ruled out the problem being the browser. It is also not the ISP because he uses the same ISP as well, and someone 2 of the persons who also got the same page as I did both use different ISPs.

If it's not the browser, nor the ISP then I don't understand why it works on our end and not on yours.
I would have said that it's a caching issue on your browser, but then you should not have the issue on several browsers.
Do you have some kind of caching proxy on your local network ?

No. And furthermore, I host my own website with ipage, so I restored the backup of the site in a subdirectory of my domain and it also works fine.

Mmm. Can you make sure that you're logged out of your website, flush your cookies and cache of your browser and try again on your main website ?

There is no reason that it doesn't work on the main website if it works on copies of the website and on other peoples computer.