Custom field not saving state on product

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.3
-- Browser(s) name and version -- : any

Hi,

I have created a custom field for a product called "Region" its a drop down list of regions.

I have noticed with some products it will not save the Region, always resets to the default value.

I think the best way to show would be if you logged in the admin and checked for yourself.

Many thanks.

Hi,

Can you turn on the "error reporting" and "debug mode" settings of the Joomla configuration and try again ? Do you get any error ?
If not please provide a link to a product edition page where this doesn't work along with credentials and a link to this thread via our contact form so that we can look at the issue.

Hi,

Thanks for getting back to me. There are no errors, I have sent the details via your contact. Thank you.

Hi,

I'm not able to log on your website with the user account you provided. Could you double check it please ?

Hi,

I'm still not able to log on your website backend with the user account you provided. Could you please first check that you can log on your backend yourself with the user account you provide ?