Pop-ups When Adding Variants

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.2.1
-- PHP version -- : 5.4.36-0+deb7u1
-- Browser(s) name and version -- : Chrome

Whenever I click the "edit" button, or the name of a variant, on a product page, I get a series of popups - it goes File, Upload File ("Error: Access Forbidden"), Add an Image, Upload Image, Add File, Image Edition, and then finally goes to the regular edit page. This happens all over again if I click another variant. Pics in order:

1. File
https://lh3.googleusercontent.com/LUVPufslEAQFOE7_10OuapaoiO_4m7gw8fjGd8Sk9T0=w1437-h815-no

2. Upload File

https://lh3.googleusercontent.com/YjEEC9Q23_EDiHOroSztJIzLy5Op8FCuTJZgSHAxaLY=w1441-h815-no

3. Add an Image

https://lh3.googleusercontent.com/LN1iracHTED2vILa_Lkx11V9j5giofu1amM527iv3Kg=w1436-h815-no

4. Upload Image

https://lh3.googleusercontent.com/8GMkcpnqJZ9ge9b-u5BgxSEHyGLTMvuiE_Gghdoz7XI=w1441-h815-no

5. Add File

https://lh3.googleusercontent.com/IZ4Kkblo3_eQxgoOBhc25mk0DQHsjjKBH7O0keXjWC0=w1440-h815-no

6. Image Edition

https://lh3.googleusercontent.com/zMlh400adjbr9IBFa0L1AfJdWhAoTI3wM7Bvq7P7VeQ=w1538-h813-no

7. The page which finally shows after I close all the popups

https://lh3.googleusercontent.com/3QkfL0D6Zi1JTVWXhcNCCjy545ls_AJsFIUNqOoYzaE=w1440-h815-no

edit: Not sure why the images aren't showing as they have the img tags around them, but you can C&P them.

Hi,

This looks like a problem with your version of Joomla which is not supported anymore.
Please update to the latest version of Joomla and try again.

Hi there,

How do I tell what versions Hikashop supports? As on several pages (as far as I can tell) Hikashop is compatible with Joomla 1.5, 2.5 and 3.X?
Thanks

Sorry to bump - I have upgraded to the latest version and am still getting the same problem (cleared my cache just in case that was relevant).

Hi,

Can you provide a backend access to your website with a link to this thread via our contact form so that we can look at that as we don't have the problem on our end ?
www.hikashop.com/support/contact-us.html

Sure thing - do I just send you the admin password or is there a better way to give you access?

Hi,

You can use our contact form:
www.hikashop.com/support/contact-us.html
Make sure that you give a link to this thread.

Hi,

Thank you for the access.
Upon analysis of the issue, we were able to identify the problem.
It comes from the way the javascript is handled for popups on your version of Joomla.
Update your version of Joomla to the latest version and that will fix the issue.

How odd - I updated it and could have sworn it was the latest, but for some reason it mustn't have updated to the most recent version. So sorry about that - the problem appears to have been fixed. Thanks heaps