- Posts: 35
- Thank you received: 0
Total price discount not displaying
10 years 8 months ago #227298
by Ingram
Total price discount not displaying was created by Ingram
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.6
-- PHP version -- : 5.5.30
-- Browser(s) name and version -- : Google Chrome 47.0.2526.106
Hello,
We have set-up Hikashop to automatically offer returning (logged-in) customers a discount per product.
Our problem is that on checkout, the correct total discount is not shown if you order more than one product. See attached: Capture.png.
In the screenshot, we have brought five units each with a discount of £4. The unit price shows the £4 discount but so does the total price. The total price should show a total discount of £20.
Can you help with this?
-- Joomla version -- : 3.4.6
-- PHP version -- : 5.5.30
-- Browser(s) name and version -- : Google Chrome 47.0.2526.106
Hello,
We have set-up Hikashop to automatically offer returning (logged-in) customers a discount per product.
Our problem is that on checkout, the correct total discount is not shown if you order more than one product. See attached: Capture.png.
In the screenshot, we have brought five units each with a discount of £4. The unit price shows the £4 discount but so does the total price. The total price should show a total discount of £20.
Can you help with this?
Please Log in or Create an account to join the conversation.
10 years 8 months ago #227492
by Ingram
Replied by Ingram on topic Total price discount not displaying
OK, attached are images of the product and discount. Let me know if you ned anything else?
Please Log in or Create an account to join the conversation.
10 years 8 months ago #228128
by Ingram
Replied by Ingram on topic Total price discount not displaying
Hi Philip,
Thank you for your help.
Unfortunately, it doesn't work. In the attached example, the total price discount is £5 but it should be £15 as the visitor has ordered three units (each with a £5 discount).
What else could be causing this issue?
Thanks
Thank you for your help.
Unfortunately, it doesn't work. In the attached example, the total price discount is £5 but it should be £15 as the visitor has ordered three units (each with a £5 discount).
What else could be causing this issue?
Thanks
Please Log in or Create an account to join the conversation.
10 years 8 months ago - 10 years 8 months ago #228711
by Philip
Replied by Philip on topic Total price discount not displaying
Hello,
From your configuration,
- First point : like Jerome told you
And so, this is not a good configuration for your filter :
You define a categorie WHERE there is no products AND you set "Including sub categories" to no.
This a good configuration :
As result :
Regards,
From your configuration,
- First point : like Jerome told you
You do not need to put all filters in the same time ; just activate what is really needed, like : the filter on the products.
The rest (category, access level) is useless and can, on the contrary, generate an error and make that discount non working.
And so, this is not a good configuration for your filter :
You define a categorie WHERE there is no products AND you set "Including sub categories" to no.
This a good configuration :
As result :
Regards,
Last edit: 10 years 8 months ago by Philip.
Please Log in or Create an account to join the conversation.
Time to create page: 0.360 seconds