Custom fields info not displayed in back-end

-- url of the page with the problem -- : wnp.continuitylenses.com/en/single-boxes/3-monthly
-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.6
-- PHP version -- : 5.5.30
-- Browser(s) name and version -- : Google Chrome 47.0.2526.106

Hello,

We are using custom fields on our products. Unfortunately, the custom field information is not appearing in the orders in the back end CMS after a customer has made a purchase.

We've had a look on the forum. Custom fields > Display > back-end listing is set to 'Yes'. Display custom item fields under System>Config>Display was initially set to 'No'. We did set it to 'Yes' after browsing support topics but it didn't make a difference.

I've sent you three screenshots including the webpage, the back-end config and the orders page in the CMS (where we would expect to see the custom fields).

Can you help us with this issue?

Thanks,

Hi,

Try to click on the "check database" button of the HikaShop configuration. It will add the columns for the custom item fields if missing in the order_product table. That could explain the problem.
Besides that, I don't know.
If you edit the product in the order details page, do you see the custom field and the value in there ?