Images get removed when product is copied

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.2
-- PHP version -- : 7.1.x
-- Browser(s) name and version -- : Chrome

Hi I have two questions,

I did a VM import. The shop is working normal and all products are imported and have images. But when I copy a product the images are not copied and the image field is empty. Also when I do a CSV import and the images are in the right csv field and format, the images are also not added. can you tell me if this is a bug?

On import I also get a log saying that there are invalid product codes. Is there a log where I can check what product are causing troubles?

Thanks in advance!

Hi,

1. We don't know of such issue that would be linked to the import.
If to try the copy of a product that you created from scratch in HikaShop configured the same as a VM imported product, do you have the problem as well or not ? It might be a more generic problem.

2. There is no log of the import being generated for now.

Hi Nico,

When I create a new product and upload a new image everything works fine. When I create a new product and select a used image from the list the image is not saved. It gets removed as soon as save is pressed. The same when I copy a product... Then the image is also removed...

I hope you have a solution

I restored the site to a live server just to be sure it was not my development environment. Got the same behavior. creating a new product with a used image from the server will not save.

Short update: When I select up to 8 or 10 pictures sometimes 1 of them will stick on save. The other images are still removed.

Hi,

Could you provide an access to the backend and FTP of the test website and instructions to reproduce the issue with an example so that we can have a look at it ?
www.hikashop.com/support/contact-us.html