[Solved]request support for VAT calculation

Sorry for my English I will attempt to make me understand.
I installed hikashop recently I had no problems until I logo to buy and when to proceed to payment do not calculate VAT.
someone can help me I dont understand how I can do?
I would also say that when it comes to calculating makes me pay without VAT even if product is calculated
I am attaching both image that also the site in order to find a solution
Thanks in advance

site: valechan27.altervista.org

Hi,

Your VAT is already included in your product price (your "Pentola in alluminio - Tegame" price is 19€ without VAT and 22,99€ with the VAT of 3,99€), so everything seems to be fine .

However, if you then go to pay makes paying without VAT then 19.00
can you help me figure out if you want I send access keys because I know that is not configured properly

is when you register then does not pay VAT


I also sent the login so you signup and see who do not calculate

I've done some test through your website and everything is working fine, you have set the "ZONE" option of your VAT to Italy, so if your billing address isn't from Italy, the VAT won't be added .