Login denied! Your account has either been ...

I tried to register two users and each time I click on the activation link and enter the user name
and password I get:

"Login denied! Your account has either been blocked or you have not activated it yet."

They exist in the Users menu under customers











-- url of the page with the problem -- : mywebsite.com/mypage
-- HikaShop version -- : x.x.x
-- Joomla version -- : x.x
-- PHP version -- : x.x.x
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message

That could be possible if you configured joomla to require an admin activation of the user accounts and that you didn't activated them.
It's not a problem of HikaShop as far as I know.

That was the issue thanks

Hello

When a new customer registers for our online shopping, no activation link is being generated to their email address. Please advise how I can resolve this issue.

The message appears, but no email is generated.

Kind regards,
Belinda

Hi Belinda,

You should try to register using the joomla login system so you'll be able to see if the problem come from Hikashop or not.
I think it's related to Joomla in which case the best to do is check if you can send email (there might be an issue on this point).