Customer Registration - User Group

-- url of the page with the problem -- : www.telecontrolli.com
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.2.3

I would like to give, during the registration process, the customer to a group of users.
I can not define the user taxes: individual, company no VAT, VAT Company.

Hi,

The user type for the taxes will be defined automatically based on the address_country and address_vat fields that you can enable via the menu Display>Custom fields.

Otherwise, you can also have a user group added to the customer automatically based on what they select in custom fields thanks to this plugin: extensions.joomla.org/extensions/extensi...oup-ftw-for-hikashop

I activated address_country and address_vat. I created a category with two rules
1 Italy - individual = 22%
2 Italy - company with VAT = 0%
When I try putting the rule only one individual, it does not calculate taxes, with the user FOO
When I try putting all users, the system calculates the VAT, always with the user FOO.
According to me, and I tried it with multiple users, you do not recognize the type of user. There is a support service to see if there is a problem?

as you associate a type of customer to a type of user?
How to register a user in a specific category of User?

Hikashop is a nice system. But the user management is not up to the system.

Hello

Please provide screenshots of how you configured your tax rules and a test user account with an address that we can use on order to replicate the problem on your website.

Also note that there is no need to create tax rules for 0% taxes. No tax rule matching for a user means no tax to be paid.

The fiscal rule is:
user company = no TAX (I do not rule imposed in Hika)
individual = 22% tax

In the "Tax Detail" You can see "User Type" = "Individual"

User example is individual (no company name - No VAT) resident in Italy.

For the product RR3 should pay VAT of 22%.

But when I make the checkout for the product RR3 Hikashop not calculate VAT. "carrello.png".

If I change in the rules the type of user in "All Customer" as image "Tax Detail2.png", Hikashop calculates tax. Es: "carrello2.png".

You can Check in www.Telecontrolli.com :
www.telecontrolli.com/catalogue.html

Hi,

The "cumulative tax" setting should be turned off.
Other than that, the configuration of what you've shown looks fine. So it must come from something else.
Please provide a backend access to your website so that we can check your settings.
www.hikashop.com/support/contact-us.html

Hi,

The issue is that you had changed the "default address type" from "individual" to "all customers" in the HikaShop settings.
Because of that, customers would be considered as "all customers" and you would get taxes applied to prices only when the tax rule was set to "all customers".
I've reverted that for you and it's working fine.