White screen on the new address(manage your addre)

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.6.0

hello

when im go to fllow page:
goo.gl/1tdr76

and click on the Button "NEW",A white screen will be shown!

credential removed

please help me

Hi,

Please check your PHP error log to get more details about the PHP fatal error.
Regarding where the page rendering it stops, I don't think that it is related to HikaShop.

While "index.php/user-area/customer/ucp/address/add/tmpl-component" gives a blank page with a PHP fatal error, the version "index.php/user-area/customer/ucp/address/add" do not.
So I think it's related to your template and his support of the popups (tmpl component).

Regards,

Thank You for replay

i'm check logs file.The following error is issued. please see:
"GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 319 " mysite.com/index.php/user-area/customer/ucp/address " "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[16/Aug/2016:20:45:45 +0430] "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 " mysite.com/index.php/user-area/customer/ucp/address " "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
"GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 " mysite.com/index.php/user-area/customer/ucp/address " "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[16/Aug/2016:20:56:54 +0430] "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 " mysite.com/index.php/user-area/customer/ucp/address " "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
[16/Aug/2016:21:18:59 +0430] "GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 " mysite.com/index.php/user-area/customer/ucp/address " "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
"GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
"GET /favicon.ico HTTP/1.1" 404 1148 " mysite.com/index.php/user-area/customer/...s/add/tmpl-component " "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
"GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 " mysite.com/index.php/user-area/customer/ucp/address " "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"
"GET /index.php/user-area/customer/ucp/address/add/tmpl-component HTTP/1.1" 200 200 "-" "Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/52.0.2743.116 Safari/537.36"



When an error Joomla developer put the following error will be issued
Notice: Undefined property: Joomla\Registry\Registry::$API in /home/public_html/templates/tz_jollyany_joomla/component.php on line 79
Fatal error: Call to a member function URLtemplate() on a non-object in /home/public_html/templates/tz_jollyany_joomla/component.php on line 79


where is the problem from?

Hi,

Here your error : And, as previously mentioned, the error is in the template you're using.
So please see that directly with your template provider.

Regards,