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Hikashop activation email does NOT activate user
9 years 11 months ago #251108
by bmichael
Hikashop activation email does NOT activate user was created by bmichael
Hi - New to Hikashop and evaluating for a customer.
When using the HikaShop registration for a new user, the user gets 2 activation emails. One from hikashop and one from joomla. If you click the link in the hikashop email, it does NOT activate the user even though it says it does. The joomla email does. Can i disable the HikaShop email going out?
Thanks -
Bruce
When using the HikaShop registration for a new user, the user gets 2 activation emails. One from hikashop and one from joomla. If you click the link in the hikashop email, it does NOT activate the user even though it says it does. The joomla email does. Can i disable the HikaShop email going out?
Thanks -
Bruce
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9 years 11 months ago #251127
by nicolas
Replied by nicolas on topic Hikashop activation email does NOT activate user
Hi,
I don't see why you would get two emails. You should only get the activation email from HikaShop and the link there should work.
That's how it is on our end and for everyone else so far.
So I'm suspecting that you have some third party extension messing with the user registration/activation process.
If you go in the menu System>Emails of HikaShop Business, you can deactivate individually each email. So deactivate there the "user account" email and your customers won't get the HikaShop activation email.
Alternatively, you could also turn off the activation of new user accounts in the settings page of the Joomla user manager. Which would also help for the workflow of your checkout.
I don't see why you would get two emails. You should only get the activation email from HikaShop and the link there should work.
That's how it is on our end and for everyone else so far.
So I'm suspecting that you have some third party extension messing with the user registration/activation process.
If you go in the menu System>Emails of HikaShop Business, you can deactivate individually each email. So deactivate there the "user account" email and your customers won't get the HikaShop activation email.
Alternatively, you could also turn off the activation of new user accounts in the settings page of the Joomla user manager. Which would also help for the workflow of your checkout.
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