Error The CAPTCHA solution was incorrect

-- HikaShop version -- : 3.0.1
-- Joomla version -- : Joomla! 3.6.5
-- PHP version -- : 5.5.38

Hello,

When trying to sign in to the front-end shop with super users and admins I get the error message:

Error
The CAPTCHA solution was incorrect

I have just created a new registered user logged out and logged back in again and this does not happen.

I am very worried that existing customers will not be able to sign back in.

Thanks in advance,
Josh.

Hi,

The HikaShop ReCaptcha plugin doesn't do anything on the triggers used by Joomla when a user logins. So that shouldn't happen.
Are you sure that this is caused by our plugin and not something else on your website ?
Are you able to reproduce the problem ?

Hello,

Good news, I have nearly got the bottom of this:

First, I tried disabling the default Joomla ReCaptcha plugin from a contact form I have on the website.

Logging in as an admin still generated the error...

Next I made new admin account which allowed me to log into the front-end of the website. I tried the old admin accounts and they all worked! At this stage I was very confused.

In the "Customers" section of HikaShop I deleted the administrator then tried to log in and got the "CAPTCHA" error again.

So deleting users from the "Customer" page generates this error.

One thing I still don't understand why the old admin accounts randomly started working again. When I created the first new admin my other admins and super users randomly rejoined the "Customers" list in HikaShop. I was only able to reproduce this once.

What do you think is happening here? Is it a bug?

Thanks,
Josh.

Hi,

Normally, all the Joomla users should also be listed in the Customers menu of HikaShop. That is handled by the synchronization plugin of HikaShop when a user registers and an additional synchronization is done for all of them when HikaShop is installed or updated or when you click on the "check database" button of the HikaShop configuration.
So you should never not have a corresponding entry in the customers listing of HikaShop for a Joomla user.
It could happen if you had messed with the database by, for example, importing/exporting HikaShop from another website while the user accounts would not be migrated, or another extension changing things on the Joomla user account side.
Hard to say precisely.
Click on the "check database" button of the HikaShop configuration and you should have all the user accounts synchronized and it should then work for all the user accounts.

Hello,

This makes sense. The site was cloned from a dev site. "Check Database" fixed this problem.

Thank you so much for your help!

Josh

Hi.
What is the name of the variable to make the translation in the error message?
Thanks.

Hi,

There are several error messages in the Recaptcha plugin with different keys.
Here are all of them: