re captcha don't work

-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.1

I face a problem. while I'm doing the right sequence for security levels, the reCAPTCHA does not work.
I am attaching you screenshot
you could help me how I could show the box

Hi,

This is usually due to a javascript error.
I couldn't check that page though as there is a htaccess authentication on your website:
monosnap.com/file/fiu2yPdXECSRXB8Utf6D5EcK0YMKZB

yes you are right because damaged fillings spam MESSAGES and forced to lock the website
I'll check it out the javascript error