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bank transfer details in the order notification email

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7 years 10 months ago - 7 years 10 months ago #299946 by idimarco
-- HikaShop version -- : 4.0
-- Joomla version -- : Joomla! 3.8.13 Stable
-- PHP version -- : 7.0.32

Hi

Why are not the bank transfer details automatically in the order notification email sent to the customer? What could be the reason?

Here it is the email HTML version. Thanks
Code:
<?php /** * @package HikaShop for Joomla! * @version 4.0.0 * @author hikashop.com * @copyright (C) 2010-2018 HIKARI SOFTWARE. All rights reserved. * @license GNU/GPLv3 http://www.gnu.org/licenses/gpl-3.0.html */ defined('_JEXEC') or die('Restricted access'); ?><table class="w600" border="0" cellspacing="0" cellpadding="0" width="600" style="margin:0px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;"> <tr> <td class="w20" width="20"></td> <td class="w560 pict" style="text-align:left; color:#575757" width="560"> <div id="title" style="font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;"> <img src="{VAR:LIVE_SITE}/media/com_hikashop/images/icons/icon-48-order.png" border="0" alt="" style="float:left;margin-right:4px;"/> <h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold; border-bottom:1px solid #ddd; padding-bottom:10px"> {TXT:ORDER_TITLE} </h1> <h2 style="color:#1c8faf !important;font-size:12px;font-weight:bold; padding-bottom:10px"> {TXT:ORDER_CREATED} </h2> </div> </td> <td class="w20" width="20"></td> </tr> <tr> <td class="w20" width="20"></td> <td style="border:1px solid #adadad;background-color:#ffffff;"> <div class="w550" width="550" id="content" style="font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;margin-left:5px;margin-right:5px;"> <p> <h3 style="color:#393939 !important; font-size:14px; font-weight:normal; font-weight:bold;margin-bottom:0px;padding:0px;">{TXT:HI_CUSTOMER}</h3> {TXT:ORDER_BEGIN_MESSAGE} </p> <table class="w550" border="0" cellspacing="0" cellpadding="0" width="550" style="margin-top:10px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;"> <tr> <!--{IF:BILLING_ADDRESS}--><td style="color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:BILLING_ADDRESS}</td><!--{ENDIF:BILLING_ADDRESS}--> <!--{IF:SHIPPING}--><!--{IF:SHIPPING_ADDRESS}--><td style="color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:SHIPPING_ADDRESS}</td><!--{ENDIF:SHIPPING_ADDRESS}--><!--{ENDIF:SHIPPING}--> </tr> <tr> <!--{IF:BILLING_ADDRESS}--><td>{VAR:BILLING_ADDRESS}</td><!--{ENDIF:BILLING_ADDRESS}--> <!--{IF:SHIPPING}--><!--{IF:SHIPPING_ADDRESS}--><td>{VAR:SHIPPING_ADDRESS}</td><!--{ENDIF:SHIPPING_ADDRESS}--><!--{ENDIF:SHIPPING}--> </tr> </table> <h1 style="color:#1c8faf !important;font-size:16px;font-weight:bold;border-bottom:1px solid #ddd;padding-top:10px;padding-bottom:10px;"> {TXT:SUMMARY_OF_YOUR_ORDER} </h1> <!--{START:VENDOR_LINE}--> <!--{IF:VENDOR_CONTENT}-->{VAR:VENDOR_CONTENT}<!--{ENDIF:VENDOR_CONTENT}--> <table class="w550" border="0" cellspacing="0" cellpadding="0" width="550" style="margin-top:10px;margin-bottom:10px;font-family: Arial, Helvetica, sans-serif;font-size:12px;line-height:18px;"> <tr> <td style="border-bottom:1px solid #ddd;padding-bottom:3px;text-align:left;color:#1c8faf !important;font-size:12px;font-weight:bold;">{TXT:PRODUCT_NAME}</td> {TXT:CUSTOMFIELD_NAME}
Last edit: 7 years 10 months ago by nicolas.

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7 years 10 months ago #299948 by nicolas
Hi,

They should be.
Please check the System>Order statuses menu. There, under the "unpaid" column make sure that the "created" order status is activated so that the bank transfer details are included in the order creation notification email.

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