Wrong invoice number on attached PDF invoices

-- HikaShop version -- : 4.2.1
-- Joomla version -- : 3.9.11
-- PHP version -- : 7.2.21

Hi all,

we´re using the "Attach Invoice to the order confirmation e-mail" on our site but there is something wrong with the configuration.

We found out that the system is "printing" the order number instead of the invoice number on the invoice.
But it only affects the attached invoices, if the customer logs in to his account on the frontend, all is working fine, see attachments.
Also, the office address is wrong, we moved to another city a few weeks ago. On the frontend, all is fine but on the attached invoice it´s wrong.

Many thanks in advance for your help
Best regards
Torsten

Hi,

The PDF invoice plugin uses the invoice number in the PDF file. However, if the invoice number is not yet available, then it's the order number which is used instead.
So this indicates that you configured the plugin to send the PDF invoice before the invoice number is generated for the order.
So you need to check the "order status" setting of the PDF invoice plugin as well as the order statuses in the menu System>Order statuses. Something must be wrong in the workflow of the order statuses.

Hi Nicolas,

many thanks for the update, I´ve attached a screenshot of the configuration, what should I change that the system is working correctly?

Best regards
Torsten

Hi,

In the settings of the plugin, in the "Statuses for email attachment" you should write "confirmed" instead of "created".

Good morning Nicolas,

many thanks, I´ve changed the "Statuses for email attachment" to "confirmed".
Is there anything else I have to change?

Many thanks
Torsten

Hello,

If you don't have any other behavior to fix, it should be good.

Kind regards,
Mohamed Thelji.

Hi Mohamed,

no, that was the only problem to fix

Best regards
Torsten