payment failed, order now unaccessible

-- url of the page with the problem -- : www.forlornhopegames.co.uk
-- HikaShop version -- : HikaShop [1310121421]
-- Joomla version -- : Joomla! 3.2.0 Stable [ Ember ] 6-November-2013 14:00 GMT
-- PHP version -- : 5.3.2-1ubuntu4.22
-- Browser(s) name and version -- : XXXXX x.x.x
-- Error-message(debug-mod must be tuned on) -- : Error_message


A customer has built a large cart and gone through the checkout process, however his payment failed (PayPal). Is there any way for him to access this order (status is currently Created) and try the payment again?

Cheers

Gary

Hi,

Depending your payment plugin configuration and your hikashop configuration ; your customers can access to their orders in their user control panel, see their old orders and pay the unfinished orders.

Regards,

Users are able to view order history.

I'm using "HikaShop Paypal payment plugin", then under Hika Payment methods - PayPal I cannot find anything that seems to allow someone to pay for an order that has a status of created.

Gary

You need to have the option "Payment of orders not paid immediately" of the configuration turned on.