Options disappear

-- url of the page with the problem -- : yaeliq.com/new/product/148534-apple-pie-by-lizardking.html
-- HikaShop version -- : 2.3.0
-- Joomla version -- : 2.5.20
Hy,

I need some help. I have some products with options (you can see in the url I attach to the message. The options are always existing and if the customer doesn't choose one there is a default option that is adding to the order. Sometimes (about one of an hundred orders) the options are not adding to the order. This is not a problem with a special product or a special option, and there is nothing logical in the cases. But in the end, the customer doesn't get what he commands.
I attach 2 screenshots of the backend orders. First without the options added, second with the options. I really need you to help me with this. Thanks,

Hi,
I didn't totally understood your issue but if you don't want any option to be added when your customer don't select any options that will automatically do the job for options which don't have variants, but if your option have a variant, the solution will be to create a "no" value through your variant characteristic.

There is always an option to be added. Sometimes the option is not transferred with the product so I can't know what my client choose. Also if my client didn't choose anything, there is a default option to be transferred in the order. About one of a hundred orders, this information is missing. This is not always the same product with missing information. I think this is a bug.

Hi,

If we cannot reproduce the problem it's hard to provide any advice.
As far as I can see on the page everything is ok.
The only way it wouldn't add the options would be if the user was deliberately removing the HTML of the options from the product page with firebug before adding the product to the cart.

Hy,

About once in a week, there is an order with the same problem. The options disappear and we can't know what the client wants. In my orders there is always an option to check and if it's not checked so the default option is is the order.
From time to time this information is missing! I tried to check all the orders and check if there is a common denominator, but there is not!
Don't know what to do. Please help me with this! I'm sure that there is an issue with this!

Hi,

Have you the option "Group options with product" enabled in Configuration > Main > Cart, that can maybe avoid this kind of situations.
Thanks to update to HikaShop 2.3.2 available from our website to see if that solve the problem.
Don't forget to backup before

Hy,
The option is enable. I'll update and hope this will help. Thanks

Can you please send me a link to update? Can't find it.

Hi,

You have to go in "My Subscriptions" area (under My Account)
www.hikashop.com/my-account/your-subscriptions.html

Regards,

Hy,

Can't upgrade to the new version. I get a white screen (attach here screenshot).

Ok. Sorry, it works. Now I hope it will resolve the problem. I'll update here.

Hy

Remember the problem? About options that not transferred with the product so we can't know what the client choose?
So after so long time we understand that when a client converts the cart to wishlist and then the wishlist to order, the options disappear and the order misses the information. Why this is happening?

Hi,

Indeed I have reproduced the error on my end.
I just added this task on our TODO list and we will correct that for the next release.

We will keep you informed once it's corrected.

Thanks for the report.