No email receipt to customer
12 years 2 months ago #164573
by cpaschen
No email receipt to customer was created by cpaschen
-- url of the page with the problem -- :
cmdnet.org//cmd-store
-- HikaShop version -- : 2.3.2 business
-- Joomla version -- : 3.3.1
-- PHP version -- : 5.4.30
-- Browser(s) name and version -- : Chrome (latest)
Running this site with the latest HS version (upgraded from 2.3.1 - originally 2.2)
The customers are no longer receiving an email receipt for their purchase.
The only thing that has changed is updating PHP version.
There was custom modifications of Order Notification email, but I've removed that.
Admin notices of orders ARE being delivered just fine.
Is there a list of places to check that might be causing problems with this particular email being sent?
-- HikaShop version -- : 2.3.2 business
-- Joomla version -- : 3.3.1
-- PHP version -- : 5.4.30
-- Browser(s) name and version -- : Chrome (latest)
Running this site with the latest HS version (upgraded from 2.3.1 - originally 2.2)
The customers are no longer receiving an email receipt for their purchase.
The only thing that has changed is updating PHP version.
There was custom modifications of Order Notification email, but I've removed that.
Admin notices of orders ARE being delivered just fine.
Is there a list of places to check that might be causing problems with this particular email being sent?
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12 years 2 months ago #164581
by nicolas
Replied by nicolas on topic No email receipt to customer
Are the orders confirmed ?
If not, then you should check here:
www.hikashop.com/support/documentation/i...or.html#notification
If yes, then it's a problem with the emails. You should check the Emails settings of the HikaShop configuration and the emails themselves via the menu System>Emails.
If not, then you should check here:
www.hikashop.com/support/documentation/i...or.html#notification
If yes, then it's a problem with the emails. You should check the Emails settings of the HikaShop configuration and the emails themselves via the menu System>Emails.
Please Log in or Create an account to join the conversation.
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