Skip to main content

Change cauntry on order problem. PopUp works blank

More
12 years 2 months ago #164647 by andreasuriani
-- url of the page with the problem -- : photostore.andreasuriani.com
-- HikaShop version -- : Business
-- Joomla version -- : 3

Hi All,
i've this problem:

After registration, when u try to do an order and input your billing address (Italy is default), when i change country, it show a blank page with dropdown menu and nothing else! The order dosn't proceed!

It's a very big problem!!!
Why this?

Look video attach

Please Log in or Create an account to join the conversation.

More
12 years 2 months ago #164702 by nicolas
Hi,

This looks like a fatal error.

Please turn on the error reporting option of the Joomla configuration and try again. You should get an error instead of a blank page explaingin what's going on. That will help us understand what's going on and tell you what to do.

Please Log in or Create an account to join the conversation.

More
12 years 2 months ago #164727 by andreasuriani
Hi Nicolas,
i'm not very expert at all.... Can i give you usr and psw for my backend?
Where can i send it?

Thanks

Andrea

Please Log in or Create an account to join the conversation.

More
12 years 2 months ago #164729 by nicolas
Hi,

Please use our contact form for that:
www.hikashop.com/contact-us.html

Please Log in or Create an account to join the conversation.

More
12 years 2 months ago #164747 by andreasuriani
Sent it.

Thanks

Andrea

Please Log in or Create an account to join the conversation.

More
12 years 2 months ago #164768 by nicolas
Hi,

I'm able to change the country field without issue on your checkout:
take.ms/zdrqD
So I'm not able to reproduce the problem.

Please Log in or Create an account to join the conversation.

More
12 years 2 months ago #164815 by andreasuriani
Strange; maybe did u changed something?

By the way, now it seems works correctly.

Thanks for now
Andrea

Please Log in or Create an account to join the conversation.

More
12 years 2 months ago #164817 by nicolas
I didn't change anything on your website

Please Log in or Create an account to join the conversation.

Time to create page: 0.202 seconds
Powered by Kunena Forum