rders are being recorded multiple times

-- HikaShop version -- : 2.3.3
-- Joomla version -- : 3.4
-- PHP version -- : 5.4
-- Browser(s) name and version -- : all
-- Error-message(debug-mod must be tuned on) -- : Orders are being recorded multiple times in the Order management system

Orders are being recorded multiple times in the Order management system

Please see attached screenshot.

What is causing this serios issue?

Thanks,

Mike

Hi,

The person tried to order multiple times and must have had some problems with his credit card or the payment gateway during the payment process.

Hello Nicolas,

I think that I have worked out what is happening here. On the payment method screen the customer is clicking multiple payment methods while waiting for the Bank Transfer or ACH screen details screen to appear. This is causing multiple versions of the same order.

How do we stop the user choosing more than one payment method and creating multiple orders?

Also when trying to modify the redundant order to cancelled -using the drop down - to correct the stock control - I get this pop up screen (attached) and it is not possible to make the amendment without editing the order record- how do we configure the system to allow us to select from the drop down list

Thanks,

Mike

Hi,

Please re-download HikaShop 2.3.3, the issue you got is related to Joomla 3.3.4 and we fixed it end of last week.

For your first problem, I am sorry but the user can just choose one payment method for one order.
I don't know which payment plugin you are using but it's possible that the problem is related to that plugin.

Regards,

Hello Jereme,

Thanks for the explanation about the form - I was sure that it worked before.

Regarding the types of payment plugins the problem is regarding your standard Western Union and Check plugins which we have not changed (see attached screen shot).

If you wish I can give you access to the test product where you can replicate the problem yourself?

Regards,

Mike

Hi,

Try to change the line:
$checked.=' onclick="this.form.action=this.form.action+\'#hikashop_payment_methods\';this.form.submit(); return false;"';

to:
$checked.=' onclick="this.form.action=this.form.action+\'#hikashop_payment_methods\';this.form.submit();this.form.disabled=true; return false;"';

in the file "payment" of the view "checkout" via the menu Display>Views.