- Posts: 157
- Thank you received: 2
Confirmation Email
10 years 2 months ago #245418
by Carolek
Confirmation Email was created by Carolek
-- HikaShop version -- : 2.6.3
-- Joomla version -- : 2.5.28
Suddenly, customers did not receive any confirmation email from us. I didn't make any change in admin. What is the problem can be?
Thank you.
-- Joomla version -- : 2.5.28
Suddenly, customers did not receive any confirmation email from us. I didn't make any change in admin. What is the problem can be?
Thank you.
Please Log in or Create an account to join the conversation.
10 years 2 months ago #245428
by nicolas
Replied by nicolas on topic Confirmation Email
Hi,
Hard to say. If it's sudden and you didn't change anything on the website, it's likely coming from the email server of your hosting.
First, check that you still get the emails in the "Emails history" menu of HikaShop. If you do, do a screenshot of one of the emails details and contact your hosting company support with the screenshot explaining that the emails are not sent anymore from your website even though your website says that it sent them.
Hard to say. If it's sudden and you didn't change anything on the website, it's likely coming from the email server of your hosting.
First, check that you still get the emails in the "Emails history" menu of HikaShop. If you do, do a screenshot of one of the emails details and contact your hosting company support with the screenshot explaining that the emails are not sent anymore from your website even though your website says that it sent them.
Please Log in or Create an account to join the conversation.
Time to create page: 0.136 seconds