Serious Bug with Hike Serial

-- HikaShop version -- : 2.6.2
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.6.24
-- Browser(s) name and version -- : -

Dear Customer Service

It seems my customer has a serious problem with HikaShop / HikaSerial running now more than a year on the website. They sold Raffle Tickets and have 80 customers who bought these Tickets.

Now it seems that the system sent out automatically new confirmed raffle tickets on 27 / 28 July.

One example. One customer bought 2 Raffle Tickets on 2015-10-27. On 2016-07-27 another 2 tickets were sent out, again the day after. In the system he has now 6 Tickets. What happened? Do you know of this problem???

Please come back to me as fast as possible. What do you need from my side to check the problem?

Regards,
Sebastian

Hi,

For your HikaSerial questions ; please use the HikaSerial forum section otherwise I won't be notify of your message and I won't be able to reply to them in same time schedule.
Please indicate the HikaSerial version number you're using and more precise details about your issue and the order content.

Regards,