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Orders placed without payment taken
9 years 4 months ago #269693
by askjim
Orders placed without payment taken was created by askjim
-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.5
-- PHP version -- : 7
Hi
In the last couple of weeks I have noticed orders being created when no payment have been completed. Could someone please explain why and how to stop these orders showing up if no payment has been taken?
The software was updated to the latest version a couple of weeks ago however it totally messed up how products were displayed so I had to restore to the older version in case it is suggested to update the software!
Thanks.
-- Joomla version -- : 3.6.5
-- PHP version -- : 7
Hi
In the last couple of weeks I have noticed orders being created when no payment have been completed. Could someone please explain why and how to stop these orders showing up if no payment has been taken?
The software was updated to the latest version a couple of weeks ago however it totally messed up how products were displayed so I had to restore to the older version in case it is suggested to update the software!
Thanks.
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9 years 4 months ago - 9 years 4 months ago #269699
by Philip
Replied by Philip on topic Orders placed without payment taken
Hello,
For the last point, I advise you to ALWAYS test any update (HikaShop, Joomla or else) on a localhosted copy of your website BEFORE do it directly in the online shop.
For the issue itself, we will need more elements to understand situation, like :
Does your order with issue is status updated or not ?
Do you check in the log file, if there is any clues to your issue ?
Do you try to get some elements from the payment platform to see the differences from a "normal" order with "unfinished" order ?
Other useful elements that can leads us to help you quickly.
Note : Tutorial about the payment log
Awaiting news from you.
Regards
For the last point, I advise you to ALWAYS test any update (HikaShop, Joomla or else) on a localhosted copy of your website BEFORE do it directly in the online shop.
For the issue itself, we will need more elements to understand situation, like :
Does your order with issue is status updated or not ?
Do you check in the log file, if there is any clues to your issue ?
Do you try to get some elements from the payment platform to see the differences from a "normal" order with "unfinished" order ?
Other useful elements that can leads us to help you quickly.
Note : Tutorial about the payment log
Awaiting news from you.
Regards
Last edit: 9 years 4 months ago by Philip.
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