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Invoice numbering changed by itself
- ceccarelli
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9 years 1 week ago #279333
by ceccarelli
Invoice numbering changed by itself was created by ceccarelli
-- HikaShop version -- : 3.1.1 [1708021747]
-- Joomla version -- : 3.7.3
-- PHP version -- : 5.6.31
Hi i have set to display the invoice numbering in a certain way
like in picture 1
one day (maybe after upgrading?) the numbering changed like in picture 2
in picture 3 i show the settings i did for the invoice numbering
this is important for me as for italian tax rules
how can i go back to the nubering i need?
-- Joomla version -- : 3.7.3
-- PHP version -- : 5.6.31
Hi i have set to display the invoice numbering in a certain way
like in picture 1
one day (maybe after upgrading?) the numbering changed like in picture 2
in picture 3 i show the settings i did for the invoice numbering
this is important for me as for italian tax rules
how can i go back to the nubering i need?
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9 years 1 week ago #279334
by ceccarelli
Replied by ceccarelli on topic Invoice numbering changed by itself
I just found out that the wrong numbering happened just for 3 orders and than reverted back to normal numbering (the one i set)
this is creating a mess in my cronological order for invoices, a problem for italian taxes...
i really need to know what can couse this confusion and avoid it in the future
Now, also, is it possible to correct/edit the 3 wrong invoices?
this is creating a mess in my cronological order for invoices, a problem for italian taxes...
i really need to know what can couse this confusion and avoid it in the future
Now, also, is it possible to correct/edit the 3 wrong invoices?
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9 years 1 week ago - 9 years 1 week ago #279338
by Mohamed Thelji
Replied by Mohamed Thelji on topic Invoice numbering changed by itself
Hello,
Your "invoice number" option seems to be properly configured so can you check the status of your orders to check if they are set to a confirmed order status ?
Thank you.
Your "invoice number" option seems to be properly configured so can you check the status of your orders to check if they are set to a confirmed order status ?
Thank you.
Last edit: 9 years 1 week ago by Mohamed Thelji.
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- ceccarelli
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9 years 6 days ago #279499
by ceccarelli
Replied by ceccarelli on topic Invoice numbering changed by itself
Yes the order status is confirmed, i suspect that the invoice number is not added to those orders that are not immediately confirmed and instead an invoice with order number is created...... and than when they are confirmed (maybe they pay later...) the invoice is not updated with the proper number
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9 years 6 days ago #279508
by ceccarelli
Replied by ceccarelli on topic Invoice numbering changed by itself
Ok solved: you were right, the order number is than changed in an invoice number on the document only after the client pay the product....
sorry for the confusion and thankyou for the quick answer
sorry for the confusion and thankyou for the quick answer
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