Cart reminder bring customer to empty page

Lumiga
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6 years 10 months ago - 6 years 10 months ago #313032 by Lumiga

Cart reminder bring customer to empty page was created by Lumiga

-- HikaShop version -- : 4.2.2.
-- Joomla version -- : 3.9.13
-- PHP version -- : 7.3

Hi,

When a customer is are no longer logged in on the website and they click on the link to go back to there shopping-cart they come up in a blank page.

I would expect that you will first be asked to login, and after you have logged in, you will be redirected to your shopping cart.

This message contains confidential information

When a user is logged in before they click on the link it's working perfect.

Hope you can tell what I'm doing wrong.

Kind regards,
Lumiga

Kind regards,
Lumiga

Last edit: 6 years 10 months ago by Lumiga.

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Philip
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6 years 10 months ago #313049 by Philip

Replied by Philip on topic Cart reminder bring customer to empty page

Hello,

I have a quick look on your website, and wasn't able to find any link to your account user, do you have define an Item Menu like this one :

If you haven't configure this type of Item Menu, this can explain the issue, if you have and this didn't work either, provide your screenshot of this Item Menu please.

Regards

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Lumiga
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6 years 10 months ago #313102 by Lumiga

Replied by Lumiga on topic Cart reminder bring customer to empty page

Hi Philip,

Yes there is a menu-item "user control panel" in a hidden menu.
This is linked to the button at the right top corner of the page.

Also with the other example there was such menu-item.

Kind regards,
Lumiga

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nicolas
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6 years 10 months ago #313107 by nicolas

Replied by nicolas on topic Cart reminder bring customer to empty page

Hi,

I've somewhat reproduced the issue (besides the fact that I don't get a blank page).
However, the issue is not with the reminder plugin but with the way HikaShop handles the cart display page when the user is not logged in.
I've added a patch:

Code:

// if the cart_id comes from the URL try to load the cart while skipping the user checks
			$cart_id = hikashop_getCID('cart_id');
			if(!empty($cart_id)) {
				$cart = $cartClass->get($cart_id, null, array('skip_user_check' => true));
				// if the cart exists but the user checks failed and the user is not connected, redirect him to the Joomla login form
				$user_id = hikashop_loadUser(false);
				if(!empty($cart) && empty($user_id)) {
					// Redirect to login page
					$app = JFactory::getApplication();
					$app->enqueueMessage(JText::_('PLEASE_LOGIN_FIRST'));

					global $Itemid;
					$suffix = (!empty($Itemid) ? '&Itemid=' . $Itemid : '');

					$url = 'index.php?option=com_users&view=login';
					$app->redirect(JRoute::_($url . $suffix . '&return='.urlencode(base64_encode(hikashop_currentUrl('', false))), false));
				}
			}

just before the code:

Code:

hikashop_get('helper.checkout');
			$checkoutHelper = hikashopCheckoutHelper::get();
			$this->setRedirect($checkoutHelper->getRedirectUrl(), JText::_('CART_EMPTY'));
			return true;

in the file components/com_hikashop/controllers/cart.php and it then properly redirects to the login form in such case.
Please try the patch on your end.

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Lumiga
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6 years 10 months ago - 6 years 10 months ago #313194 by Lumiga

Replied by Lumiga on topic Cart reminder bring customer to empty page

Thanks!

It's working Perfect.

Wil you add this fix also to the new Hikashop version?

P.S. Something else I have not received any emails from your system for a month or two. I always have to go to the Hikashop website myself to see if there is an answer in the Forum. There are also no e-mails in my spam box.

Kind regards,
Lumiga

Kind regards,
Lumiga

Last edit: 6 years 10 months ago by Lumiga.

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nicolas
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6 years 10 months ago #313202 by nicolas

Replied by nicolas on topic Cart reminder bring customer to empty page

Hi,

Yes. We'll add that patch on our end.

Regarding the emails, our system does send them.
So it means that your server is rejecting the emails without even moving them to your spam box.
Try using another email address, like a gmail address and you'll see you'll get the emails so that means that the issue is on the email receiver server.

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Lumiga
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6 years 10 months ago #313269 by Lumiga

Replied by Lumiga on topic Cart reminder bring customer to empty page

Hi Nicolas,

The e-mailadres info@lu....s.nl is a profession Google (Gmail) account.
So changing to Gmail won't fix this issue I think.
Do you have other ideas?

See screenshot, after June I don't receive any e-mails from forum@hikashop.com anymore.
And your e-mail-address is also not blocked in Gmail.

Kind regards,
Lumiga

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nicolas
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6 years 10 months ago #313277 by nicolas

Replied by nicolas on topic Cart reminder bring customer to empty page

Hi,

Then I don't know. We didn't do anything on our end and I can see that you're subscribed to notifications for your recent threads too (even this one), and your user account is properly active here.
All I can think of is that you have something on your end. Maybe you've configured some filters in your mailbox which delete the emails ?
support.google.com/mail/answer/6579?hl=en

The following user(s) said Thank You: Lumiga

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Gonzalez Villoria
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6 years 5 months ago #318108 by Gonzalez Villoria

Replied by Gonzalez Villoria on topic Cart reminder bring customer to empty page

I have the same problem, you have pasted the patch but the blank page continues to appear, my user panel is not in the main menu, it is in another menu.
www.cristina-alba.com

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nicolas
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6 years 5 months ago #318109 by nicolas

Replied by nicolas on topic Cart reminder bring customer to empty page

Hi,

could you provide a test user account and the link he gets in the cart reminder email so that we can reproduce the issue ?

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Gonzalez Villoria
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6 years 5 months ago - 6 years 5 months ago #318592 by Gonzalez Villoria

Replied by Gonzalez Villoria on topic Cart reminder bring customer to empty page

www.cristina-alba.com
user: test
pass: test

Link in the reminder email

www.cristina-alba.com/tienda/cart/show/cid-59

Last edit: 6 years 5 months ago by Gonzalez Villoria.

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Mohamed Thelji
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6 years 5 months ago #318621 by Mohamed Thelji

Replied by Mohamed Thelji on topic Cart reminder bring customer to empty page

Hello,

I think your issue is coming from the fact that your cart doesn't exist anymore, and that your template prevent your website from showing error messages. You'll find more information about this issue through our documentation :
www.hikashop.com/support/documentation/6...issues.html#messages

Kind regards,
Mohamed.

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