Order Status Change

-- HikaShop version -- : 5.1.6
-- Joomla version -- : 5.3.1
-- PHP version -- : 8.1.32

Hi

Is there a way to set Hikashop to send a notification email to the customer when the status of their order changes?
Ideally I would like an email to be sent when the order status changes to 'shipped'.

We are using the Hikashop Paypal Payment plugin but have the option for 'Send Details Of The Order' set to 'No' as I think there was at some point, an issue with rounding up and Paypal which was popping up errors.
Is there a simple way to enable his email notification to be sent to customers when the order is set as 'Shipped'?

Many thanks.

Hi,

When a payment via a payment gateway (like PayPal, Stripe, etc) is received for an order, the payment plugin will trigger the sending of an email to the customer for his payment. This will happen regardless of the "Send Details Of The Order" setting. It only depends on whether you've disabled or not the "order status notification" email via the System>Emails menu.

Usually, the status of an order being changed to "shipped" happens when the merchant manually changes the status of the order in the backend of the website. When he does so, there is a checkbox he can check to send an email notification to the customer. If that checkbox is checked, the "order status notification" email will be sent, provided it has not been disabled.

So, what you're asking for should already be happening, unless you don't check the "notify user" checkbox when you change the status of an order to "shipped" in the backend of HikaShop.

Thanks for the reply Nicolas

Having a checkbox option sounds logical however I do not see that in the back end in orders?
Normally, the status is changed from the dropdown in the column before the price but no obvious checkbox option.
I have attached a screenshot of what I see and wonder if you could point me in the right direction?

Thanks.

Hi,

When you change the status with the dropdown, you get a popup where you can validate the status change. You'll find that checkbox in this popup. The screenshots are really old but the mechanism is still the same:
www.hikashop.com/support/documentation/i...-listing.html#status

Thank you Nicolas

Is there a way to do it when multiple orders are selected?
Currently, we select multiple items when we have shipped orders, click on the action button then get the following popup (see screenshot actions.jpg attached) but there is not the yes/no toggle option with sending email notification, in fact it is just text and not clickable.

Thanks (again).

Hi,

It's just a display issue in the popup. You can see on your screenshot that the checkbox is there, on the right side of the status dropdown.

Many thanks.