Sales report for one product

-- HikaShop version -- : 2.3.3
-- Joomla version -- : 2.5.24

Hi guys,

I feel like I am being dense here and there is a easy fix. For the url above, we have had multiple sales this month.

I have set the report (link below) settings and when I click 'save' it shows 0 sales. I can't seem to figure out how to see the sales for a given month by product.

awesomescreenshot.com/0583joo628

Can you help me with what setting is missing? Many thanks

Hi,

It's working fine on my end but I guess that it's because your product has variants and thus they are not considered as the same product.
Try to remove the price restriction and instead check the "compare product" checkbox and you should get something on your graph.

I tried that with no success. I agree it must have to do with variants or options, but that should not be a issue.

I am not sure what you meant by "price restriction" but I did change to "compare" as per the screenshot.

Still no change. Please advise. Thanks.

Hi,

Can you provide a backend access to your website so that we can look at your settings and analyze the problem ?
You can use our contact form for that:
www.hikashop.com/support/contact-us.html
Please also provide a link to this thread for reference.

Sent the credentials via contact form yesterday. Please let me know if you need anything more.

We need these reports for tax purposes ASAP. So please let us know.

Hi,

Sorry for the late reply.
We are still not able to reproduce the issue on our end.

Were you able to fix that issue ? Do you have any new informations to provide in order to help us to debug that ?