Report export errors

-- url of the page with the problem -- : www.syren.net backend
-- HikaShop version -- : 2.3.0
-- Joomla version -- : 2.5.19
-- PHP version -- : 5.4.11
-- Browser(s) name and version -- : Firefox 27.0.1 and Safari 7.0.2
-- Error-message(debug-mod must be tuned on) -- : Error_message

I'm not able to export reports. I tried with version 2.2.3 and again after upgrading to 2.3.0. I tried with Firefox and Safari.

With Firefox I get an error (translated from Dutch to English):
File not found - Firefox could not find the file at www.syren.net/administrator/index.php?op...=report&task=csv&cid []=1&53eb83c1a376fe6e3096c37016c819dd=1

With Safari it looks like it is going well, but I get a hikashopexport.csv.html file telling me: 500 - DateTime::__construct(): Failed to parse time string (di, 10 dec 13 23:37:41 +0100) at position 0 (d): The timezone could not be found in the database

Any idea?

Hi,

The people in charge of the export in HikaShop will analyse your problem tomorrow.
Sorry for the delay.

Regards,

Hi,

Could you enable the Joomla debug mode and set the error reporting on "Maximum" ?
That should display more informations about the error and help us to debug that problem.

Thanks to give us a screenshot of your report configuration in order to reproduct the problem on our end.

Hereby attached a screenshot of the error on the screen with all the reporting on.
I saw something about timezone. For your information: the Joomla timezone is set to Amsterdam.

Hello,
It seems like you have an error through your rsfinder system plugin, so can you un-publish it and test it again ?

I disabled it, but it's still not working (same kind of error). I could give you access to the site (or a copy of it).

Can someone please investigate this further, I'm stuck....

It would be great if you could provide a screenshot of the options of your report as Xavier asked you in his message. I think that it might come from the format of some date, maybe a custom field, but since I don't know what the report is exporting and how, I can't say anything precise.

Tried to create a screenshot of the error but to my surprise no error. So I think (and hope) I had some cache problem after de-activating RSFinder. So RSFInder seems to be the problem. I can live without RSFinder but I'm curious what the exact problem is and if Hikashop (or RSFinder) can solve this.

But for now the problem is solved.