Export products fail

-- HikaShop version -- : 3.0.0
-- Joomla version -- : 3.5
-- PHP version -- : 5.5.13

Hi,
I am string to export some products to csv file, but it just direct me to a strange page.
The screenshot is attached.
I guess you may need my backend account to see what was wrong, so here is it:


Thanks in advance

Best regards

Hi,

If you turn on the "error reporting" setting of the Joomla configuration, you'll get the error message at the bottom of that page.
It's almost sure that the problem is that the memory_limit setting of your php.ini is too low for HikaShop to load all the products data from the database in order to generate the CSV.
And in that case, it generates a fatal error and stops the page processing in the middle like in your screenshot when it reaches the maximum memory it can use.
You would have to increase that setting to be able to expor the products, or instead of exporting all the products, restrict the export to only one main category at a time to get less products at once and then combine the CSV files at the end.

Thanks for the support.
The error reporting shows:
Fatal error: Class 'ZipArchive' not found in /home/ujoin/public_html/testSite/plugins/hikashop/productsImgFolders/productsImgFolders.php on line 217

So, how do I fix the problem?
Thanks again

Best regards

Hi,

Well, that error doesn't come from HikaShop. It comes from that plugin called "productsImgFolders" which looks like a custom plugin.
So you'll have to fix that plugin or disable it to not have that error.