Importing looses data

-- url of the page with the problem -- : www.twaksak.co.za
-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.2
-- PHP version -- : 5
-- Browser(s) name and version -- : Chrome
-- Error-message(debug-mod must be tuned on) -- : none

Importing from a modified exported product list, deletes some information.

I've exported some products with variants. Used the csv file, modified the description field which was empty; nothing else. Imported the modified csv but now all these products with variants have lost their variants and images. Why? I've only changed one column of data?

Hi,

We would need more information about the situation to be able to say anything.
Could you provide the CSV you're using ?
Can you make a copy of the website and provide a backend access to it so that we can try to replicate the issue to analyze it ?