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4 years 1 month ago #343852 by khashiz
import problem was created by khashiz
-- HikaShop version -- : 4.6.1
-- Joomla version -- : 3.9.10
-- PHP version -- : 7.4

Hi.
I have a CSV file of my products information in persian language and UTF-8 format.
when I import the file products are created but all texts are converte to question marks.

how can I fix this ?

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4 years 1 month ago #343863 by nicolas
Replied by nicolas on topic import problem
Hi,

How do you do the import ? Did you select the "UTF8" in the "encoding" dropdown before the import ?

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4 years 1 month ago #343864 by khashiz
Replied by khashiz on topic import problem
yes i do

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4 years 1 month ago #343865 by khashiz
Replied by khashiz on topic import problem
can it be related to mu administratir language ?
because although my website is in persian language, my admin interface is english

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4 years 1 month ago #343866 by nicolas
Replied by nicolas on topic import problem
It shouldn't. Maybe there is a problem with the CSV file ? Could you provide a copy of the file so that we could test on our end ?

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4 years 1 month ago #343870 by khashiz
Replied by khashiz on topic import problem
I dont think so.
Sure the file is attached.

Thank you.

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4 years 1 month ago #343874 by nicolas
Replied by nicolas on topic import problem
Hi,

When I open your CSV file with LibreOffice with the UTF8 encoding I only see question marks:
i.imgur.com/Dmtiq8n.png

So as far as I can see the problem is with the CSV. You must be using another encoding in your CSV.
The following user(s) said Thank You: khashiz

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4 years 1 month ago #343880 by khashiz
Replied by khashiz on topic import problem
I think its because the data is in persian language

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4 years 1 month ago #343881 by khashiz
Replied by khashiz on topic import problem
I did the import with the RO CSVI component.

thank you very much for great support
The following user(s) said Thank You: Philip

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