Additional information email

Hi sorry back again.

Can you advise which email is sent to the customer from the 'Additional information' in sales? the template is blank and I would like to add wording so it would not have to been typed every time this is sent to inform the customer that a tracking number hass been added to their account.

thanks

Hi,

It's the order notification email.

Hi, cannot seem to get any information to stay in the email template? have managed to change the header though.

Say if I wanted to add the dialog "Hi XX, Online tracking has been added to your order no. XX in My Accounts, please login to your account to view the current status"

thanks

What do you mena by the information does not "stay" ?
It's not saved ? Do you get an error ?

It's ok I have sorted it.

thanks