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Payment problem!

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15 years 6 months ago #10814 by romanramon
Payment problem! was created by romanramon
Hello,

I have a problem. I purchased the Hikashop Essential edition and upgraded my starter edition. Everything works fine but now it is not possible to select a payment method during the checkout process!
The site is www.muschelfliesen.net

Thanks for the help!

Roman

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15 years 6 months ago #10832 by romanramon
Replied by romanramon on topic Re: Payment problem!
Does anybody can please help me? Before the update everything worked fine.
Thank you very much!

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15 years 6 months ago #10835 by nicolas
Replied by nicolas on topic Re: Payment problem!
Hi,

Please look at that thread for more information on payment methods: www.hikashop.com/en/support/forum/4-how-...appearing.html#10607

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15 years 6 months ago #10862 by romanramon
Replied by romanramon on topic Re: Payment problem!
Hi Nicolas,

I tried everything and don´t know why there is no payment option? What else can I do?
Thank you very much for your help.

Roman

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15 years 6 months ago #10864 by romanramon
Replied by romanramon on topic Re: Payment problem!
Here is a screenshot, maybe this will help...
[img

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15 years 6 months ago #10870 by nicolas
Replied by nicolas on topic Re: Payment problem!
The problem must come from either that PHP4 bug I was talking about in the other thread or one of the points in the FAQ.
Please post a screenshot of the payment methods listing and of your payment method settings.
Also, did you check your template error mesages jdoc include tag as explained in the doc ?

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15 years 6 months ago #10872 by romanramon
Replied by romanramon on topic Re: Payment problem!
I think I have PHP5 on my server. Yesterday I tried the php4 method and it works for some minutes. But then my site chrashed because of a problem in the helpers.php file.
[img

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15 years 6 months ago #10873 by romanramon
Replied by romanramon on topic Re: Payment problem!
I think I have PHP5 on my server. Yesterday I tried the php4 method and it works for some minutes. But then my site chrashed because of a problem in the helpers.php file.
[img

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15 years 6 months ago #10875 by nicolas
Replied by nicolas on topic Re: Payment problem!
I see that you limited your payment plugin to germany which means that if the user has an address outside germany, the payment method won't be displayed.
Also, could you post a screenshot of the payment methods listing ?

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15 years 6 months ago #10876 by romanramon
Replied by romanramon on topic Re: Payment problem!
Sorry, but where do I find the payment methods listings?

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15 years 6 months ago #10877 by romanramon
Replied by romanramon on topic Re: Payment problem!
The user can only buy from Germany there is no other possibility for him, no other country is available...

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15 years 6 months ago #10879 by nicolas
Replied by nicolas on topic Re: Payment problem!
The payment methods listing is available via the menu System->Payment methods.

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15 years 6 months ago #10880 by romanramon
Replied by romanramon on topic Re: Payment problem!
here is the payment method listing...
[img

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15 years 6 months ago #10882 by nicolas
Replied by nicolas on topic Re: Payment problem!
Could you give us an access to your back end so that we can check your settings?

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15 years 6 months ago #10886 by romanramon
Replied by romanramon on topic Re: Payment problem!
OK, where to send?

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15 years 6 months ago #10889 by nicolas
Replied by nicolas on topic Re: Payment problem!
www.hikashop.com/en/support/contact-us.html

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15 years 6 months ago #10891 by romanramon
Replied by romanramon on topic Re: Payment problem!
Just send you everything...

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15 years 6 months ago #10895 by nicolas
Replied by nicolas on topic Re: Payment problem!
We couldn't find anything wrong with your settings. However, we saw that you are on PHP4 so your problem likely comes from that: www.hikashop.com/en/support/forum/2-gene...d-message.html#10551
Please do that modification and try again.

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15 years 6 months ago #10897 by romanramon
Replied by romanramon on topic Re: Payment problem!
OK, I will try that modification again. Hope that it will solve my problem.
Thank you very much...

Roman

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