Pre-sale feature questions

Hello. Will your product do the following:

1. The users must select a service plan (several options) and a maintenance plan (several options). But they must select both. It is sort of similar to requiring a shipping method.

2. The several options for each are really payment options, one time, 12 month, 24 months. So, depending on what a user selects, there may be reoccurring payments.

3. The payment date should not be immediate, but rather based on a 'start date' indicated by the user, which can be modified in the backend, if necessary. Similar to charging someone when something ships.

4. Users should be able to login to their account to update credit card info or change payment plan (pay in less time).

5. Need to add customers on the backend if they call to start their service instead of using online form.

6. Would like to add a gift registry so friends and family can pay money towards an account.

7. Can we omit the lightbox (fancybox) feature that you show in the demo when someone adds something to the cart?

8. Can we export customer info?

Eager to know how many of these features you can support. Thanks.

Hi,

1. You can use characteristics/variants for that.
www.hikashop.com/support/documentation/i...html#characteristics

2. There is no reccuring payments support in HikaShop. Each order is paid in full once. If the user wants to extend his plan, he will have to create a new order.

3. Payments are captured directly after the order is made. You can't delay them in HikaShop.

4. Credit card information is not stored in HikaShop for security reasons. There is no subscription support in HikaShop so you can't change a plan.

5. You can create users from the backend via joomla's interface.

6. This is also not possible.

7. Yes, there is an option for that

8. There is a simple export of user info but no export of address information yet (and that's probably what you want).

I feel that you're more looking for a subscription component than a shopping cart component:
extensions.joomla.org/extensions/e-comme...ship-a-subscriptions

Thanks. I am selling a service that does not get shipped. By the way, I see that you have a credit card plugin that collects credit card info that can be processed offline. Is that correct?

Indeed. Half of the credit card information is stored with the order until you delete it and the other half is sent to you by email for increased security of the information.

Hi, I have a working store setup as a test. www.allstatepermits.com

I have my own credit card processing so I wanted the store to collect the information and process myself just as the other person in this thread. I have tried many test sales but my confirmation email and in my administrator access to sales I dont see any credit card information. What can I check?

Thanks

-ray

Please make sure that the hikashop history plugin is published and try again.

Thanks for the quick reply, I checked and it is enabled. I did a quick disable and then re-enable to reset it. Tried another sale but still no CC information. On the admin side I can see where the CC info should be on the bottom right where is shows:

Date: /
Beginning of the credit card number:

its blank, just like above.

What else can I try??

-ray

I really like this cart, and want to use it. I will have to buy the commercial version because I need to have custom fields. I just need to see it all working.

Could you give us a back end access to your website so that we can check your settings ?

Sure, how do you want me to send you the login info?

You can use our contact form: www.hikashop.com/en/support/contact-us.html

I saw that you tried a few sales, what do you think?

Your settings are fine and we indeed get the same result on your website. We tried to replicate it on our test servers but we couldn't. We will need a FTP access to your website in order to put traces in the credit card plugin to find out why the credit card data is lost on your website.

Thank you for the access. We fixed the problem on your website and we will publish shortly a new build of the current release with that fix as well.

Wow! You guys provide excellent customer service. I'm very happy you fixed this issue. Now I can continue my testing.

I will be recommending you to others.

-ray