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Cannot Move Products

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15 years 10 months ago #1181 by larisahunter
Cannot Move Products was created by larisahunter
All of a sudden I cannot move products up and down in the category...I am not sure why, was working, then suddenly not working, cannot shift their order...any ideas? I am logged out of the front end, only in the back end, tryed loging in and out, but still not working

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15 years 10 months ago #1182 by nicolas
Replied by nicolas on topic Re: Cannot Move Products
What do you mean you cannot order them ? you don't see the ordering column ? or when you click on the ordering buttons it doesn't do nothing ?

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15 years 10 months ago #1183 by larisahunter
Replied by larisahunter on topic Re: Cannot Move Products
When I click on the ordering buttons nothing happens

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15 years 10 months ago #1184 by nicolas
Replied by nicolas on topic Re: Cannot Move Products
Could you make a screenshot of the problem ?

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15 years 10 months ago #1185 by larisahunter
Replied by larisahunter on topic Re: Cannot Move Products
here is the screen:
[img

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15 years 10 months ago #1186 by larisahunter
Replied by larisahunter on topic Re: Cannot Move Products
here is me clicking move....no move
[img

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15 years 10 months ago #1188 by nicolas
Replied by nicolas on topic Re: Cannot Move Products
Which action does not work ? the up and down buttons ? or changing the numbers and then clicking on the save button at the top of the column ?

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15 years 10 months ago #1189 by larisahunter
Replied by larisahunter on topic Re: Cannot Move Products
both...changing number does not work nor do the buttons

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15 years 10 months ago #1191 by nicolas
Replied by nicolas on topic Re: Cannot Move Products
Ok, in the file administrator/components/com_hikashop/controllers/product.php near line 100, if you change the code
Code:
$this->groupVal = $app->getUserStateFromRequest( HIKASHOP_COMPONENT.'.product.filter_id','filter_id',0,'string');
by the code
Code:
$this->groupVal = JRequest::getVar('filter_id',0);
does it work ?

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15 years 10 months ago #1193 by larisahunter
Replied by larisahunter on topic Re: Cannot Move Products
my admin is going to have to do that, i dont have access.

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15 years 10 months ago #1215 by larisahunter
Replied by larisahunter on topic Re: Cannot Move Products
code changed did not work

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15 years 10 months ago #1216 by nicolas
Replied by nicolas on topic Re: Cannot Move Products
Could you activate the debug mode of joomla in the config, try again and copy/paste here (or in an email to nicolas@hikashop.com ) the whole debug report printed below the interface after you click on an ordering button ?

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15 years 10 months ago #1257 by larisahunter
Replied by larisahunter on topic Re: Cannot Move Products
Activated, clicked on order button, did not display any report at all...still does not allow me to move or change numbers and move the order.

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15 years 10 months ago #1259 by nicolas
Replied by nicolas on topic Re: Cannot Move Products
Since we cannot reproduce the problem on our test website, we would need access to your website back end and an FTP access in order to be able to put traces in the code. Would that be possible ?

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15 years 10 months ago #1274 by larisahunter
Replied by larisahunter on topic Re: Cannot Move Products
My admin was not comfortable with that, and I think that if I cannot get access or fix it, then I am just going to leave it unordered, because it is going to take too long to order them all by alphabetical. I dont know what happened, but it is not the first time, sometimes i cannot shift buttons in my Joomla menus either.

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