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Paypal problem
15 years 6 months ago #12710
by comyoo
Paypal problem was created by comyoo
How to implement paypal the right way? I followed the steps in the paypal article on the documentation page. I succesfully orders 1 items of my shop and payed with paypal.
Now the shoppingcart stucks on the shipping method page and won't get to the payment page.
I have 2 payment methods: Bank transfer and Paypal.
Does anyone knows what to do?
Now the shoppingcart stucks on the shipping method page and won't get to the payment page.
I have 2 payment methods: Bank transfer and Paypal.
Does anyone knows what to do?
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15 years 6 months ago #12711
by nicolas
Replied by nicolas on topic Re: Paypal problem
Could you do a screenshot of the screen where you're stuck on ?
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15 years 6 months ago #12712
by comyoo
Replied by comyoo on topic Re: Paypal problem
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15 years 6 months ago #12715
by nicolas
Replied by nicolas on topic Re: Paypal problem
What is the checkout workflow you're using ?
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15 years 6 months ago #12716
by comyoo
Replied by comyoo on topic Re: Paypal problem
cart_coupon,login,address_shipping,payment,confirm_cart_coupon_status_fields,end
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15 years 6 months ago #12721
by comyoo
Replied by comyoo on topic Re: Paypal problem
When disabling the paypal plugin I can get to the next step where only Bank Transfer is displayed.
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15 years 6 months ago #12740
by nicolas
Replied by nicolas on topic Re: Paypal problem
That's strange. There should be nothing blocking in paypal...
Do you have the messages displayed on your website ?
www.hikashop.com/en/support/documentatio...tibility-issues.html
Maybe there is an error message which is not displayed because of that.
Otherwise, if you try to change your checkout workflow to the original one, does it work ?
What if you just put the shipping and payment views in the same step ?
Do you have the messages displayed on your website ?
www.hikashop.com/en/support/documentatio...tibility-issues.html
Maybe there is an error message which is not displayed because of that.
Otherwise, if you try to change your checkout workflow to the original one, does it work ?
What if you just put the shipping and payment views in the same step ?
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15 years 6 months ago #12827
by comyoo
Replied by comyoo on topic Re: Paypal problem
The message tag is included.
When I put the payment and shipping method in one page it works. But why's can't you have 2 steps?
What we do is hack the problem, instead of solving
When I put the payment and shipping method in one page it works. But why's can't you have 2 steps?
What we do is hack the problem, instead of solving
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15 years 6 months ago #12847
by nicolas
Replied by nicolas on topic Re: Paypal problem
It should work in two steps. I was just asking you to do that to understand from where the problem could come.
As we can't reproduce the problem on our end, could you give us a back end and FTP access to your website so that we can trace the problem and find a fix ?
As we can't reproduce the problem on our end, could you give us a back end and FTP access to your website so that we can trace the problem and find a fix ?
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