Automatic Confirm Order?

Hello,

We sell digital downloadable products. I've tested order with Hikashop and I have to go to back-end and manually confirm order for customer to gain access to the download.

1.) How do you configure Hikashop to automatically confirm order after payment, in may case PayPal has confirmed payment transaction?

Thank you,

Hi,
You need to activate the option "allow payment notification from paypal" in the options of the paypal payment method.
If the option is already activated, there might be something blocking the notification from triggering HikaShop. It can happen on joomla 1.6 with some plugins redirecting automatically the URLs in some cases.

nicolas wrote:

Hi,
You need to activate the option "allow payment notification from paypal" in the options of the paypal payment method.
If the option is already activated, there might be something blocking the notification from triggering HikaShop. It can happen on joomla 1.6 with some plugins redirecting automatically the URLs in some cases.

1.) "allow payment notification from paypal" this is done as described.

2.) I don't understand your second comment, or how to address the issue. I am using Joomla v.1.6

Please advise.

nicolas wrote:

Hi,
You need to activate the option "allow payment notification from paypal" in the options of the paypal payment method.
If the option is already activated, there might be something blocking the notification from triggering HikaShop. It can happen on joomla 1.6 with some plugins redirecting automatically the URLs in some cases.

Hi Nicolas,

I can confirm payment notification from paypal is activated. Please give more information with regards to other things I can look at, and elaborate on the Joomla 1.6 issue you spoke of.

Thanks in advance.

Do you receive an email when the payment notification is received ?
If yes, then you should check the email message and that documentation: www.hikashop.com/en/support/documentatio...nt-paypal-error.html

If no, the it means that HikaShop is not triggered. In such cases you need to check:
Do you have any security component which could block the paypal notification ? If yes, turn it off and try again.
Do you have a system plugin which redirects URLs ? You can try to unpublish the different system plugins via the joomla plugins manager and try again to identify which plugin is causing the problem.
Do you have SEF activated or a SEF component installed ? If yes, you can try to deactivate it and see if that works.
You can also look at the tab "files" of the configuration for the path of the payment log file so that you can open that file and see what HikaShop wrote in that file.

Have question on automatic order. I placed an order (downloadable file as the product) and use paypal's guest feature to pay but credit card. Since I'm not a registered guest the seller (my client) has to manually accept the order on paypal. Once paypal accept the order (a day later), the order status was changed to confirmed, but no email was sent to client with download instruction. Is there a way to automatically re-email the downloadable instruction? I did bypass this by changing order status to create and then changing it to confirmed which kick off the order, but I prefer not explaining to client how to do this everytime an unregistered guest order a downloadable product.

PayPal will send the payment notification and confirm the order automatically which will trigger the notification email being sent automatically as well. I don't see what that would not happen if the order has been confirmed automatically by PayPal.