Taxes do not appear on my website

Hi,

I love your product, however I can't believe how complicated it is to configure taxes in hikashop.

I haven't been able to configure it to make it work. The taxes do not appear on checkout and set to $0 on invoices.

Could you please check the screen shots attached if I've done something wrong?

Hi,

You don't need to create a tax zone. All zones are considered as taxable.

You also don't need to change the "default address type" of the configuration. The default value "individual" is recommended.

Other than that it seems properly configured.

Once you enter your address during the checkout, it's the address's state and country which are taken into account for the taxes and since you limited the tax to australia, if your address's country is not australia, the tax won't be applied. Maybe that could be the problem ?


We have a list of possibilities for the cases where taxes are not working in that FAQ : www.hikashop.com/support/documentation/i...ion-listing.html#faq
Please check that everything on that list is ok.

Australia is the only country I use on my website and it's been configured for taxes.

Is my understanding right that a user's address state as well as country is taken into account or is it either state or country?

I had seen the FAQ page before logging the ticket and checked everything in the list.

Could you give an access to your backend so that we can check your settings (via our contact form)?