Stuck on default characteristics

Hi Nicolas,

I've edited some characteristics. I then went through the whole process of deleting all variants and characteristics, and adding the characteristics back in.

Now, when I make selections and add it to the cart, it only shows the default/pre-selected options, not the ones I've chosen.

The site is still offline, so I'll pm you the login details if you need them, just let me know.

Thanks

Hi,

That sounds like there is a problem on the update of data done via javascript when selecting a value of the characteristics.
It might not be related to the characteristics. Sometimes, the problem can be caused by templates:
www.hikashop.com/en/support/forum/4-how-...-variants.html#21254

Could you provide a link to that page?

Nicolas,

Here's the URL: janehamerton.co.uk

I've sent you login details in a PM.

Hi Nicolas,

Thanks for referring me to the other post.

I've worked out that it was indeed my template. I couldn't find where the problem was, so I built my own without all the fluff that came with the other template.

It all works as it should now.

Thanks for your help! :woohoo:

I understand why it was working when I tested then
I'm glad you found the problem.