System Configuration - cannot display page

Hi, I have been evaluating Hikashop and believe this is a solution that will work for my project. I initially installed the extension locally on a WAMP Server and Joomla 1.7 and it worked fine.

However, I recently signed up for a hosted account and have a live site running (also Joomla 1.7) and after installing the HikaShop extension I am not able to navigate to a few of the screens through administrator - Internet Explorer indicates page cannot be found when navigating to HikaShop --> System-->configuration.

Separately, I also receive the following message from local dev testing (WAMP environment):
Notice: Undefined property: stdClass::$images in C:\wamp\www\Web_with_Examples\components\com_hikashop\views\product\tmpl\show.php on line 54

I am also using the Beez_20 template to test with

I am a newbie to Joomla. PHP, etc so any guidance would be appreciated.

Thanks in advance

Mark

Could you do a screenshot of the error on your backend ?

Do you have the same error with another browser ?

Thank you for your reply.

For the live/hosted site I tried using IE9 and Firefox - both same result - when I go through administrator I can navigate to e.g. products, categories, etc
I also uninstalled the extension and tried installing again - same problem. Then extracted all files and re-uploaded to web site and tried again. Still same problem. Each installation indicated no errors

Here is a screen shot (opted to send to new IE Window instead of new TAB so that I could fit both the screen before I launched the selection and the faulty page).



I appreciate your assistance.

The error in the screenshot does not give much information. Please click on the "more information" link a do a screenshot of that ?
Also, could you do a screenshot of the error in firefox ? I suppose that it's not the same error message.
That would help us understand what's going on.

Here is the more info screen shot - I'll screenshot the FireFox one shortly, but it really give a totally blank page with no error message or more information option at all.

If the firefox page is totally blank, it means that there is a fatal error.
Edit your php.ini file and search for the string parameter display_errors.
This parameter should be turned On : display_errors = On.
If it's not the case, please edit your php.ini file, modify this line, save your file and then restart your server and try again. You should not see a blank screen anymore and the error message will help us a lot to understand the problem.

Thanks. are there alternatives? I will need to get in contact with ISP/Hosting provider and get them to make the change but this is on a shared infrastructure so not sure what will be possible, restarts, etc.


Much appreciated

Alternatively, you can look at the php error log. That error should be logged in that file.

Hi, I approached the hosting provider and had the replay below as I anticipated.

Here is the version information:

Apache 2.2.21 (FreeBSD)
PHP Version 5.3.8
MySQL: 5.5.9

As far as turning display_errors = on , this is considered a security risk and I do not think our engineers will enable this.

You should be able to enable it yourself by creating a .htaccess file in your root directory and then specifying display_errors = on

So, after reading up on .htaccess files I added the following parameters and uploaded to the server into the route where my content resides for this website:
php_flag display_startup_errors on
php_flag display_errors on
php_flag html_errors on

I still get a blank page via IE and Firefox so I am no further. I am going to have to find a developer to assist with this so as to continue using this component and evaluate it further prior to making a decision on the commercial version. This component really seems great in the dev environment and exactly what I am looking for.

Any other assistance/suggestions?

Appreciate your assistance

If you still see the blank page, it means that your modification wasn't taken into account.
Are you sure that you edited the .htaccess file properly ? It should be called .htaccess not htaccess.txt

As your hosting company suggested, that htaccess solution is a good way to show the errors and should have worked.

Thanks Nicolas

Yes. I have the correct filename as per below. Am I missing something else? I am assuming that the error outputs will be displayed in the browser?

Yes, the output should be displayed on the page where you have the blank page.
If that doesn't work, it means that the modification is not correct.

Unfortunately, I can't do much from here...

Could you give a backend and FTP access to your website ? I'll do it myself.

That would be appreciated - can I send you pvt email with details?

Yes. You can either PM me on the forum or use our contact form.
Don't forget to specify the URL of that thread for reference.

I looked at the problem and it appears to be coming from the default image. The thumbnail couldn't be generated by the GD library on your server which then threw that error. I've manually uploaded the thumbnail of the default image and it's now working.

Thank you, I really appreciate your assistance. Will contnue with development, etc and let you know how things go.