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Order and payment confirmation emails
14 years 8 months ago #36192
by david21
Order and payment confirmation emails was created by david21
Processing payments through paypal (still in sandbox), the seller does not receive any confirmation emails... Everything else worked properly except for this small issue!!! All the email defined in both Joomla parameters and Hikashop are ok. What could be the potential root cause for this? Could it be the SMTP host? I'm able to receive other emails from joomla such as private messages notifications.
Nothing happens on the vendor side when creating an order and the problem is that i'm not sure how I can kinda route the email to see where it's getting blocked ....
Please help
Nothing happens on the vendor side when creating an order and the problem is that i'm not sure how I can kinda route the email to see where it's getting blocked ....
Please help
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14 years 8 months ago #36230
by nicolas
Replied by nicolas on topic Re: Order and payment confirmation emails
It must be because one of the points listed here:
www.hikashop.com/en/support/documentatio...or.html#notification
www.hikashop.com/en/support/documentatio...or.html#notification
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