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Checkout Terms not confirmed - specify a step
14 years 8 months ago #38021
by mkasika
Checkout Terms not confirmed - specify a step was created by mkasika
Hi,
in the confirm step is also the checkbox for the terms.
The confirm step in our case is step 5.
If the checkbox for the terms is not checked and you click the next button the error message that you have to accept the terms is correctly displayed, but he jumps back to step 0. Which is awkward, because the customer has to go through all steps again...
Where can I tell Hikashop to stay in the same step?
Thank You
in the confirm step is also the checkbox for the terms.
The confirm step in our case is step 5.
If the checkbox for the terms is not checked and you click the next button the error message that you have to accept the terms is correctly displayed, but he jumps back to step 0. Which is awkward, because the customer has to go through all steps again...
Where can I tell Hikashop to stay in the same step?
Thank You
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14 years 8 months ago #38110
by nicolas
Replied by nicolas on topic Re: Checkout Terms not confirmed - specify a step
Hi,
We don't have that problem on our end when setting it up like that.
Are you using a recent version of HikaShop ?
Could you give your precise checkout workflow ?
We don't have that problem on our end when setting it up like that.
Are you using a recent version of HikaShop ?
Could you give your precise checkout workflow ?
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14 years 8 months ago #38130
by mkasika
Replied by mkasika on topic Re: Checkout Terms not confirmed - specify a step
hi,
I am using 1.5.6, upgraded yesterday from 1.5.4
cart_coupon,login,shipping_address,payment,confirm_cart_terms,end
that is my checkout process...
I am using 1.5.6, upgraded yesterday from 1.5.4
cart_coupon,login,shipping_address,payment,confirm_cart_terms,end
that is my checkout process...
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14 years 8 months ago #38209
by nicolas
Replied by nicolas on topic Re: Checkout Terms not confirmed - specify a step
Hi,
I tried with the same workflow and it's working fine too.
Could you do a screenshot of the checkout tab of your configuration so that we can see your other settings ?
I tried with the same workflow and it's working fine too.
Could you do a screenshot of the checkout tab of your configuration so that we can see your other settings ?
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14 years 8 months ago #38676
by mkasika
Replied by mkasika on topic Re: Checkout Terms not confirmed - specify a step
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14 years 8 months ago #38823
by nicolas
Replied by nicolas on topic Re: Checkout Terms not confirmed - specify a step
I checked again and it's working fine for us.
Could you provide a link to your shop and a FTP access so that we can look at the problem ?
Could you provide a link to your shop and a FTP access so that we can look at the problem ?
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