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Downloadable products.

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14 years 6 months ago #43602 by kostey
Downloadable products. was created by kostey
Hi!
In my web-store I have both downloadable and 'physical' products.
The questions are:
1. how to set up the downloadable products? I rad about it here www.hikashop.com/en/support/documentatio...hikashop-config.html , but it's not clear enough.
2. how to distinguish downloadable and real products? Obviously downloadable products should not have a 'quantity' field.
3. will the component successfully handle the cart containing both types of products?

Thanks in advance!

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14 years 6 months ago #43752 by nicolas
Replied by nicolas on topic Re: Downloadable products.
Hi,

1. Just upload the files to your products and it will work. There is nothing else to configure.

2. That's done using the weight of the product. If the product has no weight it is considered as a digital good. We don't have anything particular for the quantity box. You can remove if form the product page by changing the option "Display the quantity field on the product page" of the Display tab of the configuration.

3. Yes, no problem.
The following user(s) said Thank You: kostey

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14 years 6 months ago #43769 by kostey
Replied by kostey on topic Re: Downloadable products.
Thanks for your reply.

I have another question: I have a downloadable product, when I buy it, I receive a mail with a link, when I click it my site says that file isn't found (see picture), though the file is on the server in secure folder which is properly set up.

Thank you in advance.

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14 years 6 months ago #43770 by kostey
Replied by kostey on topic Re: Downloadable products.
Thanks for your reply.

I have another question: I have a downloadable product, when I buy it, I receive a mail with a link, when I click it my site says that file not found, though the file is on the server in secure folder which is properly set up.

Thank you in advance.

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14 years 6 months ago #43778 by nicolas
Replied by nicolas on topic Re: Downloadable products.
Hi,

Please check that your file is in the upload secure folder of the configuration of HikaShop.

If you get that error, it means that the file does not exist in that path.
Maybe you changed the path ? In that case, you would have to move your files manually via FTP.

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14 years 6 months ago #43793 by kostey
Replied by kostey on topic Re: Downloadable products.
I did not change any paths, just click the link in received e-mail. First I was suggested to log in, which is logical, but that I see 'File not found'.
Upload secure folder is set by default to media/com_hikashop/upload/safe/
I check this folder via FTP - file is there.

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14 years 6 months ago #43796 by nicolas
Replied by nicolas on topic Re: Downloadable products.
And do you still have the file attached to the product when you edit the product ?

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14 years 6 months ago - 14 years 6 months ago #43797 by kostey
Replied by kostey on topic Re: Downloadable products.
Yes (see the capture of the test dwnloadable product I use now).
Last edit: 14 years 6 months ago by kostey.

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14 years 6 months ago #43908 by nicolas
Replied by nicolas on topic Re: Downloadable products.
And do you log in with the user which did the order from which you got the download link ?

If not, that might be a problem. Also, make sure that the order is confirmed.

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14 years 6 months ago #43923 by kostey
Replied by kostey on topic Re: Downloadable products.
Order confirmed,
Correct user logged in...

...there is a problem :(

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14 years 6 months ago #44053 by nicolas
Replied by nicolas on topic Re: Downloadable products.
Could you give the download link you get ?

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14 years 6 months ago #44061 by kostey
Replied by kostey on topic Re: Downloadable products.
The problem is somehow solved. Thanks for assistance.

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9 years 5 months ago #268354 by Jackmonkeygames
Replied by Jackmonkeygames on topic Re: Downloadable products.
My system is currently considering all products with a 0 Weight to be a physical product and requires a shipping method. Even though the product is a downloadable PDF.

Currently, we do not have physical products but will shortly. Is there a way to desgnate products to be downloadable or not?

When I create a shipping method and set the price to 0 it will not allow the download.

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9 years 5 months ago #268802 by Jerome
Replied by Jerome on topic Re: Downloadable products.
Hello,

The download is not related to the shipping method.
When a product have "files", these files are available to the customer once the order is confirmed (paid) or with an order status you have configured in "System > Order statuses".
You'll see a "Download" column where you indicate which status give the authorization for the download of files.

www.hikashop.com/support/documentation/5...nfig.html#main_order

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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9 years 3 months ago #272664 by maeroof
Replied by maeroof on topic Re: Downloadable products.
hi,

In my store product download key appears in payment page. So customer did not do payment but there is a download key. Of course product is not downloadable and customer must click payment key ultimately. But it is not good. What can I do?

link: 020.ir/%D9%81%D8%B1%D9%88%D8%B4%DA%AF%D8%A7%D9%87/checkout
download key is in the left, payment key is in the below.

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9 years 3 months ago #272909 by Jerome
Replied by Jerome on topic Re: Downloadable products.
Hello,

I'm sorry but I don't understand your message.
Please open a new thread with a more complete description of your issue and a way to reproduce it.

Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

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