Vote feature not working

vedkamath
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14 years 3 months ago #55980 by vedkamath

Vote feature not working was created by vedkamath

Hi,

I have problem with the vote feature, the vote(stars) are displaying but when i mouse over/click on it nothing is happening. Its behaving like a static image, not taking any inputs. I guess something wrong with the javascript. Any help would be really appreciated.

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nicolas
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14 years 3 months ago #55993 by nicolas

Replied by nicolas on topic Re: Vote feature not working

Hi,

As you say it's probably a javascript issue on your website.
Can you give a link to your website so that we can see that ?

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vedkamath
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14 years 3 months ago #56085 by vedkamath

Replied by vedkamath on topic Re: Vote feature not working

Thanks for the reply. According to the contract with the client we cannot reveal the website to anyone until its officially launched. I hope you understand the clients contract stuff's. Is there any way out. Actually i made the changes to both UI and Coding[Was working fine] later upgraded to latest Hikashop component. After that vote issue popped up. Is there any way i can send you the website link privately rather than making it public here?

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nicolas
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14 years 3 months ago #56129 by nicolas

Replied by nicolas on topic Re: Vote feature not working

That probably explained the problem.
If you had changed the view files before updating, you didn't get some of the modifications for the votes interface that we added in the latest version.
You should try to revert your changes (after saving them in order to reapply them later) in the vote view files or the product view files and see if that helps.

If you can't find the problem in the views, you can send the url of your website via our contact form with a link to this thread:
www.hikashop.com/en/contact-us.html

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vedkamath
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14 years 2 months ago #56851 by vedkamath

Replied by vedkamath on topic Re: Vote feature not working

Hi,

As i agreed before that i will be sending you the website link. I have sent you the url of the website via contact form. Please have a look into it. I am having serious problem with the vote feature. Will be waiting for you reply.

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nicolas
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14 years 2 months ago #56870 by nicolas

Replied by nicolas on topic Re: Vote feature not working

Hi,

You have javascript errors coming from a conflict between jquery and mootools on your website:
www.hikashop.com/en/support/documentatio...ty-issues.html#modal
Please insteall and publish the joomla plugin jquery easy and that should fix it.

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vedkamath
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14 years 2 months ago #57260 by vedkamath

Replied by vedkamath on topic Re: Vote feature not working

Hi,

Thanks for the reply. I installed the plugin which you told me to install, but still it didn't solve the vote feature issue. Moreover the plugin is conflicting with the slides(jQuery), so i was forced to remove it. Is there any alternatives?

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nicolas
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14 years 2 months ago #57331 by nicolas

Replied by nicolas on topic Re: Vote feature not working

The jquery library comes from mod_userbook. If you remove that module, it should work. You can also fix the way the module uses jquery so that it doesn't conflicts with mootools as jquery has a noConflict system for that. But you will have to see that with the developer of that module then...

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vedkamath
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14 years 2 months ago #57535 by vedkamath

Replied by vedkamath on topic Re: Vote feature not working

Thanks for your effort. I unpublished all the modules around the vote features( Leaving only vote feature module in a page.) still vote feature is not working. I am in deep trouble now. Help would be really appreciated.

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nicolas
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14 years 2 months ago #57578 by nicolas

Replied by nicolas on topic Re: Vote feature not working

I still see that module published with the javascript error coming from it on your website.
Maybe there is another javascript error after you unpublish it ?
Unfortunately, I can't check that since that module is there.
You should unpbulish it again and look at your browser's javascript error console to see if you have any errors while on that page.

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vedkamath
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14 years 2 months ago #58242 by vedkamath

Replied by vedkamath on topic Re: Vote feature not working

Hi. I am getting Uncaught ReferenceError: hikashop_ratings is not defined error in below code

<script type="text/javascript">
window.addEvent('domready', function() {
var rating = new hikashop_ratings(document.getElementById('select_id_1_hikashop_main_div_name'), {
Uncaught ReferenceError: hikashop_ratings is not defined
id : 'hikashop_vote_rating_product_1_',
showSelectBox : false,
container : null,
defaultRating : 4 });
});
</script>

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nicolas
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14 years 2 months ago #58322 by nicolas

Replied by nicolas on topic Re: Vote feature not working

That's because you also have the error:
Uncaught TypeError: Object [object Object] has no method 'setStyle' in pumpkynhead.com/pondoly/media/com_hikashop/js/vote.js on line 21
That's in this file that the hikashop_ratings object is defined. That error occurs because mootools is conflicting with the jquery library coming from mod_userbook.
So it's all linked to mod_userbook as far as I can see...
You must still have it activated in some way.

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vedkamath
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14 years 2 months ago #59057 by vedkamath

Replied by vedkamath on topic Re: Vote feature not working

Hi,

There are no more conflicts with the user_book(module) or any other modules/components. But still the voting feature is not working. I have sent you a private mail(contact us) regarding the error and new details. Thanks in advance.

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nicolas
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14 years 2 months ago #59343 by nicolas

Replied by nicolas on topic Re: Vote feature not working

Hi,

I checked your links and I still see the conflict with userbook in your links. I reexplained with more details what you should do in my email to you.

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